Lost 2 step authentication to account(not this one), waited the 30 days to be able to reset...

Discus and support Lost 2 step authentication to account(not this one), waited the 30 days to be able to reset... in XBoX Accessibility to solve the problem; As It says in the title, I had a Microsoft account but lost my phone containing the two-step authentication. This prompted me to have to recover the... Discussion in 'XBoX Accessibility' started by RiggsJohnson, Jun 23, 2019.

  1. RiggsJohnson
    RiggsJohnson Guest

    Lost 2 step authentication to account(not this one), waited the 30 days to be able to reset...


    As It says in the title, I had a Microsoft account but lost my phone containing the two-step authentication. This prompted me to have to recover the account as shown to me on the prompts on my xbox and wait 30 days however there seems to be nothing changed
    after 35 days and I have gotten nothing from Microsoft support on the matter, they did not ask for a replacement email and I'm just dead in the water here. I set up this account to play free games during the time I can't use my real one, but now I'm extremely
    [Mod Removed - Profanity] and I am not waiting another month. Due to Microsoft support being absolute garbage and having no actual human to talk to and only prompts that direct you to websites I have come in here hopes that someone from Microsoft
    can help me. It just frustrates me how a company like this can not give two
    [Mod Removed - Profanity]
    about support and rely on their community to help because they are too busy elsewhere I guess. I never actually seen a company this but have a nonexistent support line and I have tried to hard to get an actual person to help
    me, but I just think now it's impossible and nobody will help me even if its a problem on Microsoft's end. My only hope now is for someone from support will see this or I got another 30 days of not being able to play on my account with all the games that I
    paid for. I know this is a fan message board, but I don't see another option so I will yell into the darkness and hopefully someone will hear me or I will just wait another month and hope to god that history doesn't repeat itself.

    Thanks for my rant,

    Cheers

    :)
     
    RiggsJohnson, Jun 23, 2019
    #1
  2. RiggsJohnson Win User

    Lost 2 step authentication to account(not this one), waited the 30 days to be able to reset it but nothing seems to have happened

    yes I did, and they haven't sent me anything and are just bouncing me from support agent to support agent saying different things and getting nowhere
  3. RiggsJohnson Win User

    Lost 2 step authentication to account(not this one), waited the 30 days to be able to reset it but nothing seems to have happened

    Thanks for the reply, it's not updating my contacts its that I do not have the password for my account (it was on remember me for my xbox so I never really typed it in) and I lost my phone containing my two factor authentication. I can't sign in so I can't
    update anything and whenever I talk to a support staff member they recommend something and when it doesn't work I respond to the email and someone different responds to me something different that I have tried because the email just gets sent to someone random
    and they are just zero help. I wish I could actually talk to someone at Microsoft but that seems too hard for them.
  4. Allebas Win User

    Lost 2 step authentication to account(not this one), waited the 30 days to be able to reset it but nothing seems to have happened

    Hi RiggsJohnson,

    Sorry your having issues updating the phone number on your account. Have you tried updating your number via your Xbox Live account online? Here's ho:

    Update your billing contact information

    If you've moved or changed your name, email address, or phone number, you must update the billing info in your Microsoft account. Here's how:

    1. Go to account.microsoft.com and sign in to the Microsoft account you want to update.
    2. Select Edit profile, and then make the changes needed to update your billing information.
  5. M3tal Daz3 Win User

    Lost 2 step authentication to account(not this one), waited the 30 days to be able to reset it but nothing seems to have happened

  6. maxen Win User

    How long does swapping Gamertags around take?

    I think each time you make a change on a particular account you need to wait 30 days until you make further changes on that one. It's a security thing, and I think this is the 30 days mentioned in the guide (support article) you seem to be following.

    The first 30 days you had to wait was because it was a new account; had you had a third account to hand already and been able to use that, you could have done the first step straight away and not had to wait those particular 30 days.
Thema:

Lost 2 step authentication to account(not this one), waited the 30 days to be able to reset...

Loading...
  1. Lost 2 step authentication to account(not this one), waited the 30 days to be able to reset... - Similar Threads - Lost step authentication

  2. Lost game, I don’t want to buy again!

    in XboX Insiders
    Lost game, I don’t want to buy again!: Alright, I’m a bit frustrated. I bought Baldurs Gate 3 back in 2023 right around the time it came out, my account has 9 days played, half of the achievements completed so I know I’m not crazy....
  3. Game Clips Not Loading/Being Lost

    in XboX Insiders
    Game Clips Not Loading/Being Lost: Hello, I’ve been trying to download my clips but for some reason the Xbox app AND console will not let me watch them? Need help submitted by /u/Major_Caregiver_628 [link] [comments]
  4. Xbox 1 lost media pls help me if you may know

    in XboX Insiders
    Xbox 1 lost media pls help me if you may know: There is this neon style 2d racing game I don’t know if it is still available I’ve been looking into this game for years and still have not been able to find it this is my last resort submitted...
  5. all progress lost in Sea of Theives

    in XBoX Accessibility
    all progress lost in Sea of Theives: a few months ago my Microsoft account was stolen and hacked and i lost access to my outlook and minecraft. Tha email was "remove PII" which has now been changed by the hackers to "remove PII". i...
  6. My Xbox was lost by UPS

    in XBoX on Windows
    My Xbox was lost by UPS: I have sent my Xbox for a repair on 23.05 - since that day I have no information about this. Microsoft already reported it as stolen and a claim was sent to UPS. As I can see this claim was closed...
  7. Lost access to my Xbox One account.

    in XBoX Accessibility
    Lost access to my Xbox One account.: I have a problem signing in to my Xbox One because I don't have the password or any access to the email. The phone number is not working either since I forgot to change/add it. Even if I can get...
  8. help me find this long lost game i used to play.

    in XboX Insiders
    help me find this long lost game i used to play.: so, years ago i played a game on the xbox 360, and i cant remember the name for the life of me, from what i remember you started out with a sort of stick as your main weapon then something bad...
  9. Lost access to my Microsoft account — says it doesn’t exist

    in XBoX Accessibility
    Lost access to my Microsoft account — says it doesn’t exist: Hello, Yesterday I lost access to my Microsoft account. I was using it normally before that (including playing Minecraft), but now when I try to sign in, it says the account doesn’t exist. I’ve...
  10. Xbox Series S - Black Ops 6 Lost Connection to Host/Server Timed Out

    in XboX Insiders
    Xbox Series S - Black Ops 6 Lost Connection to Host/Server Timed Out: For the last few weeks I have started having an issue with black ops 6 only. Some days it works and other days I come across this issues which is now starting to happen almost every game and make...