loss of account

Hi Pity2589,

Thanks for reaching out to us in the forums for this issue with your account. If you'd like to recover your log in email to your main Gamertag, then I would recommend using our

Lost Account Solution in order to do so. Once recovered, you can sign it into your Xbox One and then you'll have access to your games and subscriptions as our Ambassadors stated.

If you're having issues in recovering the account using the wizard tool, then I further recommend that you
request a call back from Xbox Support where they'll be able to assist you in getting the account recovered.

I hope that this helps out!

When you say you lost your account do you mean you don't remember either the email or the password associated with it?

Additionally unless you use the account that has made the purchases you can't use the games under another account.

First you can recover your account here https://support.xbox.com/en-US/my-account/microsoft-account/lost-password-solution.
Once recover you be able to download all your purchase games.

If you want to check your purchase history you can do from here Payment & billing.

I don't know if you've tried yet but try following the steps outlined here --> https://support.xbox.com/en-US/games/purchasing/redeem-token-where-is-game-or-dlc.

Oh no, please ignore those guys and wait for the the reply from the official account. I apologise for the inconvenience