Losing my V.I.P status on xbox rewards

I used to be a 5 star V.I.P on rewards.xbox.com and for some reason I'm not only a 3 star account and I was hoping to find out why. It took me a long time to work up to 5 stars and would love to be up there again.

:)

 

Did Not Recieve My V.I.P Exclusive For May's Punchcard!?

I Did Not Recieve My V.I.P Exclusive Reward For Completing May's Puchcard? What Is Going On??

 

Where are my rewards????

I have been enrolled in the rewards program since 2011. I spend hundreds a month. My V.I.P. status is maxed so at very least i should be getting 10% back. The rewards were coming every month but in March they stopped. Can some one find my points for April,
May, June, and July 2017?

 

Ranks reset each year in January. In order to maintain your rank, you need to spend the same amount or more each year.

 

Hello OGD iPosh,

We see that you were a 4 star MyVIP last year. MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state.
This happened in September 2015 and December 2016.You can check your current MyVIP level/progress at (Xbox Live Rewards). This is explained in our FAQ:









Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you
have to build your rank, moving forward we will recalibrate your Star Rank progress based on the calendar year. This means that you currently have until 31 December 2017 to boost your starting 2018 MyVIP Star Rank, which will be based on your overall spend
between 1 January to 31 December 2017.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from 1 January to 31 December. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!