Losing my mind trying to fix my game crashes

Update:

Last night I kept crashing in ranked and finally did a full reset on my PC. Wiped the entire drive and only installed the bare minimum that I need to run Apex (steam, apex, logitech g hub, ahk for my keyboard).

Ran winaerotweaker to remove all of microsoft's garbage.

Removed Nvidia drivers using DDU and reinstalled directly from Nvidia's website.

Ran Windows updates.

Flashed bios with latest update even though I am already on it (which wiped any settings I had messed with).

Enabled XMP to have 3200 instead of 2666.

Did not mess with nvidia control panel.

Removed mouse accel and game mode.

Changed monitor refresh rate to 144hz.

Apex was installed and rather than copying my settings file I redid everything from scratch in game.

Only launch commands are: +CrossPlay_user_optin 0 -novid

No cfg files.

I will keep running the game on barebones Windows 11. If it crashes then it's an issue with GPU, CPU, Motherboard, or PSU as those are the only ones I haven't swapped out. If it doesn't then it had to do with a game file.

If it's game file related I will slowly copy my previous settings until I crash to find the culprit.

I have a gaming PC at work with Apex installed and so far it doesn't crash at all. I'll copy my game file settings from home and run them at work. Work monitor is 1080p while home is 1440p so it's less demanding which might not make it crash (same GPU diff brand).

I will update this thread with any new information that I have in hopes of narrowing down the issue and helping someone else in the future that stumbles upon this thread.

Yes, it wasn't always like this. It only happens with Apex.

Hello, couple quick question. Were you ever able to play the game without it crashing?? This doesn't happen to any of your other games you play right?? It might just be an issue with the game itself!?

Page file size is fine, that is something I looked into previously that I forgot to mention.

Windows is fully updated; however, I am now upgrading to win 11 as I got the prompt for it today.

Bios is updated already.

There's no background applications hogging resources. The only things that show usage are my game, discord, and firefox.

No malware on my PC. I stay safe online so I haven't had a virus in years.

I did run Task Manager while playing before and the game would crash with ram spiking near 100% then drop back down after the game closes.

Here's an example system log:

Faulting application name: r5apex.exe, version: 1.0.0.0, time stamp: 0x64e803f0

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0000023a2da8cf3f

Faulting process id: 0x2b30

Faulting application start time: 0x01d9e13cdf1f459b

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Apex Legends\r5apex.exe

Faulting module path: unknown

Report Id: 36c7bb14-6331-4949-8d21-31649067119a

Faulting package full name:

Faulting package-relative application ID:

GPU has never been overclocked.

There are no background updates as far as I am aware.

I've tried contacting Apex support but they utterly useless just providing copy paste replies.

I will monitor CPU/GPU temps while gaming. What would be the best way to log since I can't focus on the temps while gaming?

Hello Jay Jay5

Good Day!

Thank you for additional information about your problem. Since none of the suggestion above works for you. Would you consider following the suggestion of a separate moderator below. It helps you check the overheating issue and other contributing factors that causes the issue.

Just let me know about the result. If the issue continue feel free to get back to us.

We look forward to your next response.

Regards,



Microsoft Community Moderator