Losing a 3 month Xbox gold subscription after 3 days

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

So does that mean if i were to cancel after say 3 months and resubscribe to Live Gold would i lose all the games in my library that i had got during that previous subscription to Live Gold?

its a green xbox live gold 3 months card so i can't use it to buy games in game purchases???

You can't buy games or in game purchases with a 3 Month Gold membership card.

But even if you have a subscription, you can redeem the card, and the card will "pause" your renewal payments for 3 months, and after the 3 months of the gold card are over, you start paying normally for your subscription again.

So just redeem it on your account, and you save 3 monthly Gold payments. And even if you have a longer subscription (like a 12 month subscription), it will "push back" the next renewal payment for 3 months.

So for example, if your next renewal were in November 2019, and you redeem the 3 Month card, you'd have to pay for the next subscription renewal in February 2020.

Heya Garcia,

-Thank you for posting on Microsoft community forums, My name is Brian and I'm an Xbox ambassador (not an employee), I will be of assistant today!

.The Conversion For 12 Months Of Gold is 4 Months Worth Of Ultimate.

.Also, it's worth noting that any Xbox Live Gold subscriptions you try to add to your account after joining Game Pass Ultimate will be converted at the following ratios: 1 month Gold = 20 days Ultimate (3:2) 3 months Gold = 2 months Ultimate (3:2) 12 months Gold = 4 months Ultimate (3:1).

Good Day Sir 😊

Regards,

Brian O.

If this helped you in any way please rate yes or no below and thank you ✌🏻♥️

I agree with Wadski in that if you currently just have a Xbox Gold subscription, you are better off adding additional months to you Gold Subscription or Game Pass first before you convert to Ultimate. If it is your first time converting to Ultimate, the
total months of Xbox Gold plus the total months of Game Pass will be added as your new Ultimate subscription. 12 months of Gold + 3 months of Game Pass will convert to 15 months of Ultimate. If you purchase 3 months of additional Gold membership then you will
get 18 months of Ultimate. Therefore only purchase Ultimate after you convert your subscription.