Lose of hardwire connection

Discus and support Lose of hardwire connection in XBoX on Consoles to solve the problem; I got a new Xbox x yesterday. The hardwire connection worked long enough to set up and download half the first game. Then I lost it. It works fine on... Discussion in 'XBoX on Consoles' started by Rob Walton1, Mar 15, 2023.

  1. Rob Walton1
    Rob Walton1 Guest

    Lose of hardwire connection


    I got a new Xbox x yesterday. The hardwire connection worked long enough to set up and download half the first game. Then I lost it. It works fine on my old Xbox one so I know it's not the cable or the router. What's the problem?

    :)
     
    Rob Walton1, Mar 15, 2023
    #1
  2. Rob Walton1 Win User

    Lose of hardwire connection

    Can your router block the Xbox x hardwire?
  3. Rob Walton1 Win User

    Lose of hardwire connection

    The xbox X works wireless and I can connect to my Xbox one with the eithernet cable. The eithernet cable also worked for the first half on my game download.
  4. Francia J. Win User

    Lose of hardwire connection

    Just to isolate the issue further, Rob do you have a different ethernet cable that we can use?

    Also, is your console working when connected wirelessly?
  5. Francia J. Win User

    Lose of hardwire connection

    Hi Rob, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    We may need to refresh the connection between your Xbox and your router, please perform an extended powercycle and reset your network hardware by following the steps below:

    "1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

    2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

    3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

    4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."
  6. Rob Walton1 Win User

    Lose of hardwire connection

    I had tried those steps yesterday and still nothing.
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Lose of hardwire connection

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