Lose of hardwire connection

Can your router block the Xbox x hardwire?

The xbox X works wireless and I can connect to my Xbox one with the eithernet cable. The eithernet cable also worked for the first half on my game download.

Just to isolate the issue further, Rob do you have a different ethernet cable that we can use?

Also, is your console working when connected wirelessly?

Hi Rob, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We may need to refresh the connection between your Xbox and your router, please perform an extended powercycle and reset your network hardware by following the steps below:

"1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

I had tried those steps yesterday and still nothing.