Loose screw in my controller

Nicholas Fraanje · Sep 26, 2023

Hi I recently got a new xbox seires x controller, i could hear something rattling round inside the body of the controller so I took off one of the side grip covers to see a loose screw sitting behide my left trigger. What should I do?

:)

ReeceLad

I would recommend sending it to XBOX Service Centre [https://support.xbox.com/en-AU/help/hardware-network/warranty-service/getting-your-product-serviced] since they have the proper tools to fix your issue.

SteenSneeze

Hello,

I would recommend sending it to XBOX Service Centre since they have the proper tools to fix your issue.

Analog2112

There have been many reports of people opening up their controllers, only to find one screw attached to the magnet. Just loose in there.

Elijahvan der Merwe

Thank you Jesse but believe it or not I literally got the screw out about five minutes ago by turning the Xbox upside down and gently shaking it. Took about twenty minutes though, thought it was hopeless. But thank you again Jesse, I never would have thought about sending it to Microsoft.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

First I believe if the screw is resting on one corner of the console, then it should be safe and won't cause any internal damage. However, if you'd like to get it out I'll suggest you don't do that yourself, rather send the device to Microsoft for warranty fix and they'll get it out for you. You can see instructions on that here https://support.xbox.com/en-US/help/hardware-ne....

Loose screw in my controller