Looks like something went wrong We weren't able to install the app (0x80004004)

STALINS1 · Dec 3, 2023

Unable to Install the Xbox app on PC via MS Store and XBOXInstaller.exe

Able to Install other apps from ms store only problem is installation of Xbox App from Store

System Configuration/Specification

Operating System: Windows 11 Pro 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: ASUS TUF Gaming A15 FA506IHRB_FA506IHRZ

Processor: AMD Ryzen 5 4600H with Radeon Graphics (12 CPUs), ~3.0GHz

Memory: 16384MB RAM

Available OS Memory: 15790MB RAM

DirectX Version: DirectX 12

What I already tried:

Microsoft store Reset, Repair, Terminate.

sfc scan

Reinstalltion of Xbox Identity Provider

:)

Nkosana23

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

Here are a few troubleshooting tips you can try to resolve your query:
- Restart your device.
- Update Windows.
- Update your device drivers.
- Update the Xbox and Gaming Services apps.
- Sign into the Xbox app and Store using the same account.
- Remove and reinstall Gaming Services.
- Make sure your date and time is correct.
- Disable your antivirus.
- Use the app troubleshooter.
- Repair and reset the Xbox app.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

I hope this helps.

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.

Check for updates on Windows Update, update everything including optional/additional updates.

1. Logout from Xbox app and Microsoft Store app

2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset.

3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.

4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.

5. Restart your PC, log in to both apps and try again.

Corsa779

I get the same thing while trying to install Forza Horizon 4/Motorsport 7, This issue has been going on for 3 MONTHS AND STILL NO FIX

--DK--

I have the exact same problem. The message says "Looks like something went wrong. We weren't able to install the app (0x80190194)"

I also have the latest version of Windows 10 and have tried installing it on two different drives with no success.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Itzzdev

Please tell me:
What are your hardware specs?
Are you using windows 10 or 11?
If you try installing a different app the same happens or is this happening only with Minecraft?
Are you using a virtual machine?

And please describe me briefly what else did you tried to fix this
In that way I can advise you different things or how to proceed

Looks like something went wrong We weren't able to install the app (0x80004004)