"Looks like someone else was using your account"

Discus and support "Looks like someone else was using your account" in XBoX on Consoles to solve the problem; Hello, today and yesterday when I tried to sign in on my Xbox 360, it told me that my password wasn't correct. So I've changed my password 2 times... Discussion in 'XBoX on Consoles' started by UnlistedSky2, Dec 19, 2015.

  1. UnlistedSky2
    UnlistedSky2 Guest

    "Looks like someone else was using your account"


    Hello, today and yesterday when I tried to sign in on my Xbox 360, it told me that my password wasn't correct. So I've changed my password 2 times between yesterday and today. This is what happens when I try to sign in. "Sign in with your email and password."
    So I click continue and give it all the right info. Then it tells my that the info I just entered is incorrect. So I have to change my password. Why is this happening? And is it a security issue or simply a glitch?

    Thanks,

    :)
     
    UnlistedSky2, Dec 19, 2015
    #1
  2. NelderUSA
    NelderUSA Guest
    It looks like someone else might be using your account

    I lost my microsoft email account. How to change my account email in xbox live?

    I have a lot of content on my Xbox Live, connected to my hotmail email account, but Microsoft doesn't solve the problem to release my email, and I'm afraid of losing all content and 9 years conquists that I have on Xbox Live.

    How can I change the email of my Gamertag without being able to access my old email?

    Help me please!
     
    NelderUSA, Dec 19, 2015
    #2
  3. Killing infantry men with Mobile AA on Noshar Canals, fair or foul?

     
    A Proud Gay Man, Dec 19, 2015
    #3
  4. "Looks like someone else was using your account"

    It maybe glitch in the system, did you look at recent login activity, there you may find out if your account has been breached. Make sure to make your password extremely hard to figure and add secruity proofs to avoid problems with your mircsoft account.
    Just go to my account and sercure your account or you can go to account management to do it on your xbox or website. Good luck.
     
    LORD AlMIGHTY6, Dec 19, 2015
    #4
  5. ArminatorX Win User

    "It looks like someone else is using your account"

    I have had my Xbox account setup with my work email and phone number ever since i have had an Xbox. I have recently changed jobs so updated my phone number and email address which is linked to my account to my new email and phone number.

    [...]due to critical safety information being changed on my account (me updating my email and phone number) and i needed to wait 30 days until my new email and phone number would be accepted. Only then would i be able to log into my account.

    Has anyone else had this?

    [...]

    I'm locked out of my account. Turns out Microsoft does that for you anyway. Should of just left it alone.
    This only happens, if you didn't have security info on your account (i.e. a phone number or secondary email), or don't have access to the existing security info to confirm ownership or the change of security info.

    If Microsoft were able to send you the verification code for the change to a working email or phone number that was present on the account before you changed emails and phone numbers, then the change would have been done immediately after you could confirm
    the code.

    For security reasons, if *all* your security proofs are changed, and the old ones aren't confirmed, Microsoft will stall this change for 30 days. Just imagine the following scenario: A hacker got access to your Microsoft Account, but does not have access
    to your phone or secondary email. They add their own phone and email, to be able to recover your account eventually.

    You will get a message to your email informing you of the change. Unless you confirm that change, the hacker is still unable to use his own security information to completely take over your account.

    Since you might be on vacation or other reasons prevent you from immediately reacting on that change, the 30 day waiting period is there to hinder account hijacking. So you'll get a full month of time to act against a hacker taking over your account.

    Since this is all automatic, the only way the computer system can differentiate you from a hacker is by confirming your old security info. Also, in the past the support agents were (ab-)used by account hijackers that wanted to speed up the take over, so
    the support can't help you speeding up the change, otherwise they might also be helping a hacker to hijack your account.

    So for future changes: Make sure that you still have access to your "old" security information,
    before you add new security info. That way your changes will be immediate.

    Additionally, I'd recommend you enable Two Step Verification and set up the free Authenticator App on your smartphone.

    That way you have a third way to authenticate yourself to the service and make security changes on your account more immediate.

    You can set up and change the Two Step Verification setting at
    https://account.live.com/Proofs/Manage
  6. Frathos Win User

    "It looks like someone else is using your account"

    I've changed my email address and phone number without being locked out from my account. Maybe it is the way you did it, IIRC, I added my new contact info and verified them before removing the old ones. Have you tried going to the web site to check and/or
    change your settings there?

    https://account.microsoft.com/account/manage-my-account

    Good luck!
  7. M3tal Daz3 Win User

    "It looks like someone else is using your account"

  8. LORD AlMIGHTY6 Win User

    "Looks like someone else was using your account"

    It maybe glitch in the system, did you look at recent login activity, there you may find out if your account has been breached. Make sure to make your password extremely hard to figure and add secruity proofs to avoid problems with your mircsoft account.
    Just go to my account and sercure your account or you can go to account management to do it on your xbox or website. Good luck.
  9. GigglingBloom86 Win User

    It looks like someone else....

    Hi there.

    Only methods stated in the account recovery are sufficient enough to re-gain access to the account for security reasons.

    If you don't have the information requested, it will be extremely hard to regain access to the account. You can attempt to speak to Microsoft Support, but they may not authorise it without this information.

    I am very sorry to hear that you're having this problem, and I hope it can be resolved.

    Happy Gaming!

    UN Clan Control

    Xbox Community Ambassador

    Enforcement United
    Surely there has got to be some alternative means to verifying my account. I have spent so much money on Xbox purchases. It will be absolutely unacceptable if Microsoft causes me to lose all of that money because I am unable to answer a 10 year old security
    question and provide sufficient enough information for an automated computer system to allow me to proceed in the process.



    There will be no happy gaming here if this cannot be resolved.
Thema:

"Looks like someone else was using your account"

Loading...
  1. "Looks like someone else was using your account" - Similar Threads - Looks someone else

  2. Someone is making looking for group posts about me but only harrassing me through the " #...

    in XBoX Rewards & Social
    Someone is making looking for group posts about me but only harrassing me through the " #...: Someone is making looking for group posts about me but only harrassing me through the " # " system xbox report program is not counting this as harassment please help they are posting daily about...
  3. Are new Microsoft Series X console boxes supposed to look like this?

    in XBoX on Consoles
    Are new Microsoft Series X console boxes supposed to look like this?: I had a Target order for a Series X that arrived last week. One of the pieces of security tape looked messed with a bit and had some finger prints under the tape, so I returned it for a new one...
  4. My storage expansion card doesn’t register and I looked inside the groves are messed up for...

    in XBoX on Consoles
    My storage expansion card doesn’t register and I looked inside the groves are messed up for...: I looked into the xbox storage expansion slot and see that the groves are messed up 99f4ff2b-71f5-4976-ad6c-1290f1a79304
  5. hello my friends, look at my games and add me if you want

    in XboX Insiders
    hello my friends, look at my games and add me if you want: Chcete byť priateľmi s používateľom Stephan#2447 v Xboxe? Kliknite na prepojenie. https://www.xbox.com/play/share/friend/25MnYsitWA submitted by /u/Stephan-14 [link] [comments]
  6. Among Us, playing from the cloud on mobile, is left thinking in a loop while looking for an...

    in XboX Insiders
    Among Us, playing from the cloud on mobile, is left thinking in a loop while looking for an...: When I play using the cloud on my mobile it stays looking for online games in a loop. In the cloud console it works correctly. submitted by /u/xL3aMS1x [link] [comments]
  7. I have been suspended for posting a Looking for Group on Diablo 4. Nothing I posted...

    in XBoX Rewards & Social
    I have been suspended for posting a Looking for Group on Diablo 4. Nothing I posted...: How do I get suspension lifted? 04be1db3-fed4-4cc4-8d4b-0283013dc8cb
  8. Looking For Group on Xbox Game Bar doesn't detect that I am playing Minecraft

    in XBoX Rewards & Social
    Looking For Group on Xbox Game Bar doesn't detect that I am playing Minecraft: I used to have no problems with the looking for group widget in the Xbox game bar. Now, every time I play Minecraft (Windows Version) it fails to detect that I am playing it. Every time I go to...
  9. Discord says sorry looks like you were disconnected try connecting again

    in XboX Insiders
    Discord says sorry looks like you were disconnected try connecting again: I need help for this everything ive found on it has been outdated and not helpful submitted by /u/Greedy-End-8084 [link] [comments]
  10. How do i get to mute someone on ”looking for groups”

    in XBoX Rewards & Social
    How do i get to mute someone on ”looking for groups”: I have a problem with looking for groups theres this spammer who sends like over a 100 posts a minute thats advertising a website and i cannot mute him and because of him i cannot see any other...