Looking for some help on raising a complaint to Xbox?

Hello Badg3r,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

I apologize for what occurred. We are aware of the severity of the situation, and while I would love to help you with it, we are unable to do so due to a lack of resources. If you would like to make a complaint, kindly contact the live help once more. Due to the severity of this situation, you may potentially ask for a supervisor.

Thank you for understanding.

Thanks for the reply.

Yes, I understand that the Terms and Conditions state how long the code is valid for and if the balance had expired a month ago I would understand but as it's just two days it seems a bit harsh to not extend the lifetime of the balance. Also, it isn't particularly
easy to find when your balance is actually due to expire.

Ya the feedback forums from them. forum hub

Thrre nothing ms can do as giftcards do have promotional points do have expiry

Usually a 1 year after issue

They cant extend it all services have terms and conditions you actually have to follow

To no avail, even Ori and the Will of the Wisps looks blurry and the textures look bad. Thanks for your help this far I have raised a ticket with CEX for some extra help.

use the chat, but first raise the complaint, and you need info from the console