Looking for some help on raising a complaint to Xbox?

Discus and support Looking for some help on raising a complaint to Xbox? in XBoX on Consoles to solve the problem; Trying to get guidance from Xbox on an issue with my series X, I've been totally professional with my commmucation to the hardware support line and... Discussion in 'XBoX on Consoles' started by Badg3r, Nov 10, 2022.

  1. Badg3r
    Badg3r Guest

    Looking for some help on raising a complaint to Xbox?


    Trying to get guidance from Xbox on an issue with my series X, I've been totally professional with my commmucation to the hardware support line and when I asked for some help to escalate my issue the agent cut me off, I cant call back in as being advised my number of calls backs has been reached. Fairly shocked with the whole process so far. Any advice? Thank you

    :)
     
    Badg3r, Nov 10, 2022
    #1
  2. CarTzy Win User

    Looking for some help on raising a complaint to Xbox?

    Hello Badg3r,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    I apologize for what occurred. We are aware of the severity of the situation, and while I would love to help you with it, we are unable to do so due to a lack of resources. If you would like to make a complaint, kindly contact the live help once more. Due to the severity of this situation, you may potentially ask for a supervisor.

    Thank you for understanding.
  3. MichaelCruse Win User

    Raising a Complaint...

    Thanks for the reply.

    Yes, I understand that the Terms and Conditions state how long the code is valid for and if the balance had expired a month ago I would understand but as it's just two days it seems a bit harsh to not extend the lifetime of the balance. Also, it isn't particularly
    easy to find when your balance is actually due to expire.
  4. ngocphi Win User

    Raising a Complaint...

    Ya the feedback forums from them. forum hub

    Thrre nothing ms can do as giftcards do have promotional points do have expiry

    Usually a 1 year after issue

    They cant extend it all services have terms and conditions you actually have to follow
  5. PandaMan_12 Win User

    My Series S looks horrible.

    To no avail, even Ori and the Will of the Wisps looks blurry and the textures look bad. Thanks for your help this far I have raised a ticket with CEX for some extra help.
  6. wolfheart517 Win User

    Why can't we talk to a real person in regards to issues šŸ˜”

    use the chat, but first raise the complaint, and you need info from the console
Thema:

Looking for some help on raising a complaint to Xbox?

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