looking for answers

Discus and support looking for answers in XBoX Rewards & Social to solve the problem; why do i keep getting "your account needs attention" ive all ready updated my info, i have pendi g credits and yet no deposits, and another message... Discussion in 'XBoX Rewards & Social' started by RogueLunitic, Jul 14, 2017.

  1. RogueLunitic
    RogueLunitic Guest

    looking for answers


    why do i keep getting "your account needs attention" ive all ready updated my info, i have pendi g credits and yet no deposits, and another message about issue outside of the system. Whats going on here, will it be fixed

    :)
     
    RogueLunitic, Jul 14, 2017
    #1
  2. MajorIris
    MajorIris Guest
    looking for answers

    "Group Not Found" issue.. This can take up to 3 business days(Mon-Fri.).

    Not everyone has access yet, please post at that link with beta questions, when it comes, up.

    http://forums.xbox.com/xbox_forums/beta-2013/default.aspx

    Note: You are required to agree to a non-disclosure agreement (NDA) for confidentiality reasons. Any participant who violates the NDA will be removed from the beta, be barred from future Xbox betas, and not have access to Xbox LIVE until the end of the beta
    program period. Your NDA does apply to posting in the public forums. Make sure not to post any feedback, comments, or suggestions about the beta there!

    Please post by Wednesday if you still cant access the forum.
     
    MajorIris, Jul 14, 2017
    #2
  3. Ambassador Kingz
    Ambassador Kingz Guest
    Looking for answers

    Hey there, I've seen some doing this and getting back online SETTINGS/NETWORK/NETWORK SETTINGS/ADVANCED SETTINGS/ALTERNATE MAC ADDRESS/CLEAR/RESTART or by doing a hard reboot of the console.
     
    Ambassador Kingz, Jul 14, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    looking for answers

    Hello RogueLunitic,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted . Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Jul 17, 2017
    #4
  5. MajorIris Win User

    looking for answers

    "Group Not Found" issue.. This can take up to 3 business days(Mon-Fri.).

    Not everyone has access yet, please post at that link with beta questions, when it comes, up.

    http://forums.xbox.com/xbox_forums/beta-2013/default.aspx

    Note: You are required to agree to a non-disclosure agreement (NDA) for confidentiality reasons. Any participant who violates the NDA will be removed from the beta, be barred from future Xbox betas, and not have access to Xbox LIVE until the end of the beta
    program period. Your NDA does apply to posting in the public forums. Make sure not to post any feedback, comments, or suggestions about the beta there!

    Please post by Wednesday if you still cant access the forum.
  6. Ambassador Kingz Win User

    Looking for answers

    Hey there, I've seen some doing this and getting back online SETTINGS/NETWORK/NETWORK SETTINGS/ADVANCED SETTINGS/ALTERNATE MAC ADDRESS/CLEAR/RESTART or by doing a hard reboot of the console.
  7. XBLRewards8 Win User

    looking for answers

    Hello RogueLunitic,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted . Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  8. Miss Pwny Win User

    Transferring music from 360 onto PC

    Alright, thanks for answering even if it isn't the answer I was looking for
  9. Knugs Win User

    Tron/r

    Still looking for some type of answer, any type of answer, anyone? Anyone?
Thema:

looking for answers

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