Long term problem with rewards deposits

JamesDunham · Nov 30, 2016

hi

Been waiting 12 months now for your "other team" to fix the "known data issue". So, having had such a long time to diagnose and fix this I trust you have at last found a solution?

I should be on at least 110,000 rewards credits now and would like them deposited into my account before Christmas please!

Please give me some good news

:)

Smwutches · Nov 30, 2016

Xbox One Upgrade Rewards show up in account but balance didn't change

Since the Rewards site shows the deposit and the billing site shows the deposit, Rewards support would no longer be able to assist. You would need to continue working with billing.

BLACKAHONTUS · Nov 30, 2016

STILL WAITING FOR MY REWARDS

Why is it taking so long for microsoft to fix the problem with the rewards. I have over 11,000. that I would like to use for games and movies. I WOULD LIKE MY DEPOSITS PLEASE.

XBLRewards8 · Nov 30, 2016

Hello JamsterJames,

Unfortunately, our other team has not gotten back to us with their solution. The reason why we need this resolution from the team managing this information is because we do not have access to that database. Until they get back to us with their resolution
for this issue or tell us to proceed, we cannot complete a deposit to your account. This database contains the information that directs our deposit into your chosen billable account. Since our deposit has no information on your billable accounts, it cannot
continue until it is told where to go. Rather than place your deposit into a completely unknown account, it chooses to abort rather than possibly lose your Credits. Again, we apologize for this inconvenience. While our recent queries on the progress of this
issue has indicated that they are making progress, we have still not yet been told an estimated date for resolution of this issue.

XBLRewards8

Hello JamsterJames,

Unfortunately, our other team has not gotten back to us with their solution. The reason why we need this resolution from the team managing this information is because we do not have access to that database. Until they get back to us with their resolution
for this issue or tell us to proceed, we cannot complete a deposit to your account. This database contains the information that directs our deposit into your chosen billable account. Since our deposit has no information on your billable accounts, it cannot
continue until it is told where to go. Rather than place your deposit into a completely unknown account, it chooses to abort rather than possibly lose your Credits. Again, we apologize for this inconvenience. While our recent queries on the progress of this
issue has indicated that they are making progress, we have still not yet been told an estimated date for resolution of this issue.

The Viral Cyrix

Microsoft reward redemptions are deposited directly into the account that redeemed the points. As far as I am aware they are non transferable as per the terms and conditions of the rewards program

RippenHarra

— Will my Rewards Credits expire?

A. While Rewards Credits do not expire, the funds that we deposit do, so be sure to use it! Once Rewards Credits have been converted to your country’s local currency and deposited into your Microsoft account, the cash value will expire within 365 days upon
deposit. To view expiring deposits in your Microsoft account, go to the Billing and Account Management page. See Terms and Conditions for full details.

http://rewards.xbox.com/faq/

Smwutches

Sorry, but no. It's no longer possible to contact Xbox Rewards customer support since that program is shut down. Per the terms of the program, Xbox rewards program expired 1 year after being deposited.

zOmBi3cLoWn

Oddly enough, I now see that I just got a deposit yesterday, the first in a long time. But my rewards dashboard still says there is trouble making a deposit.

Long term problem with rewards deposits