Long ago I paid to change my old gamer tag. When i sign on it shows my new gamer tag but...

Thanks, I appreciate you getting back to me but that isn’t helping.

Maybe I’m not explaining this right.

I restarted my console this morning when I signed back in I didn’t read things correctly and used my email and password to sign in and then started with a new gamer tag with the same email as my old gamer tag.

Now when I sign in it’s my new gamer tag that pops up. I tried deleting the new tag off my console and resigning in but again the new gamer tag pops up.

There is no option to look for tags associated with the same email???

All my purchased games and game pass is associated with my old gamer tag. How do I get my old gamer tag back with this email and onto my console???

I did signed into Mixer with that Gamer Tag: . I changed my Gamer Tag recently maybe it changed there. My new Gamer Tag is Crusader Colin. Try that one.

I sign in with email and old pass and it leads me to the new unwanted gamer tag. I try and sign in with my email and new password for my old gamer tag and it doesn't accept it.

Yes everything functioned as normal for the 30 days, it seems that the official change over with the security information (new primary email) now I cannot enter the correct credentials on my gamer tag on my consoles, and when I sign in to my updated (but original) Microsoft account it does not have my gamer tag information, when I check on Xbox.com link it prompts me to make a new gamer tag with no option to input my old gamer tag . Again I don’t care about losing game progress (mostly Xbox 360) but do not want to have to pay and re-download all the DLC associated with my old gamer tag

Gamer score leaderboard also shows as my old gamer tag above my game points, are these places where my new gamer tag should be on Xbox 1? On my Xbox 360 my old gamer tag is nowhere to be found even if I look for it