Logitech G920 connectivity issues

James_C82 · Apr 7, 2022

I have been using my Logitech G920 for the last four years with no faults. The device has run perfectly on my Xbox One X until now. I was using it fine this morning then came back to find that only the Xbox button, the steering wheel itself and the pedals are working. The buttons, paddle shifters and D-pad are unresponsive and I have done nothing with the wheel in the last few hours that I have not used it. I have tried restarting my Xbox and disconnecting / reconnecting the wheel via the USB port but this does nothing to fix the issue. Please help!

:)

RichieB_

Hi Diamond6925,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you are experiencing issues with your Logitech G920 not working on your PC when playing Xbox Cloud. I'm here to help you with this concern.

Firstly, I would like to ask a few questions to better understand the issue. Are you able to use the Logitech G920 on your PC for other games or applications? Have you tried using a different controller on Xbox Cloud to see if the issue persists?

Assuming that the issue is only with Xbox Cloud, here are some troubleshooting steps that you can try:

1. Ensure that your Logitech G920 is properly connected to your PC. Check the USB cable and make sure it is securely plugged in.

2. Check if the Logitech G920 is recognized by your PC. You can do this by going to the Device Manager on your PC. Look for the Logitech G920 under the "Human Interface Devices" section. If it is not listed, try unplugging and plugging it back in.

3. Make sure that your Logitech G920 is set as the default controller on your PC. You can do this by going to the "Devices and Printers" section in the Control Panel. Right-click on the Logitech G920 and select "Set as Default Device".

4. Check if there are any updates available for your Logitech G920. You can do this by going to the Logitech website and downloading the latest drivers and firmware for your device.

5. If the issue persists, try using a different controller on Xbox Cloud to see if the issue is with the Logitech G920 or with Xbox Cloud itself.

6. Lastly, you can try to test your Logitech G920 to another device to see if its working. This is for us to be able to isolate the issue if its on the Logitech or not.

Learn more: Troubleshooting G920 for power/connection Issues - Xbox – Logitech Support + Download

Cheers,

Microsoft Community Moderator

XBF Ihssane Z

Would you please try connecting the Logitech G920 to another device, if the issue still persists it must be a hardware issue in the Logitech G920. However, if it's working with other devices, I recommend performing a reset to your console Xbox Support.

gazzmc

Same issue. Logitech g920 on Xbox one

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello James_C82, In addition to these procedures, you've tried to reset your console by keeping games and Apps to see if it's back to normal if you haven't tried to follow the procedure below.

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > system > console > system

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note - You need to know the email and passwords of your accounts when performing this reset.

https://support.xbox.com/en-us/help/hardware-ne...

JamesTheGamer46

Hi, thanks for the tip.

After trying this I still get the same issue so this clearly hasn’t worked. If anyone has any other potential solutions, please let me know!

(I am the same person who asked the question, just a different account 😂)

Logitech G920 connectivity issues