Logitech G432 Headset sounds horrible and muffled

You would need to contact logitech support for help with their product

The product doesn’t work with Xbox it has no problem with PC and sounds good. On the the Xbox series x the quality is very bad a lot of other people have problems with headsets aswell

It's definitely a muffled noise, I compare the sounds coming from the headset to the sounds coming straight through my TV. The TV sound quality is very crisp and clear, while the headset quality seems to be far away, muffled and sometimes distorted.

As the others already suggest, I'd doubt that the muffled sound comes from the optical cable.

Since the sound data is transmitted digitally through the cable, it either works, or does not work.

Anything "in between" would result in loud scratching, static noise or similar sound drop outs.

It's not possible for a digital signal to become "muffled".

So try to use your Astro headset on a different device just for testing if possible. I very much suspect, that the issue is on the headset itself, if sound is muffled.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Press the home button on the controller >>on home guide screen, lower right, click on the Sound Icon button.

Set Volume to 90-95%

Make sure the Chat mixer is set at the middle at 50% to get both Chat and Game audio.

Mic monitoring should be around 10-15% to avoid feedbacks and Echo.

Test headset again

**If ever the Headset Mixer is Greyed out.

Please try this steps.

-Check if your controller is already updated

Press the Xbox button to open the Guide, Choose System > settings > Devices & Streaming > Accessories > select the controller > click on the (...) Device info > select firmware version and select continue. Your controller will start to update.

Then unplug the headset from the controller and restart your console.

Please go to Settings > power and start up > restart now.

Once it is on, please sign back in to your account first and try Putting the headset back to the controller in slowly with no pressure, until you hear some static, and then check back if again if the Chat Mixer now can be moved.

If that still fails, unplug it again.

And kindly run a restore factory. (make sure to double check your sign in email and password before running this)

Go Settings > System > Console info.

Select Reset console

Please make sure to select Reset and keep my games & apps

Once done, do the same thing , please sign back in to your account first and try Putting the headset back to the controller in slowly with no pressure, until you hear some static, and then check back if again if the Chat Mixer now can be moved.