Login issues with the PC XBOX app.

Hi Marek,

Have you tried the Xbox App Beta on PC or tried logging into the Xbox App for mobile?

Have you tried to login to the same account on the Xbox App on a different PC to isolate the issue?

Hi Marek,

Have you tried the Xbox App Beta on PC or tried logging into the Xbox App for mobile?

Have you tried to login to the same account on the Xbox App on a different PC to isolate the issue?

Hi Rykkr,

Thanks for reaching out to the Xbox forums! I am sorry to hear that you are struggling with the Xbox App. I am more than happy to help and provide you with a solution to troubleshoot this issue, which I encountered recently when opening the Xbox App.

Solution 1: Make sure you do not have other programs like

• Anit-virus
  
• Firewall
  
• PC Optimizers
  

Blocking the game

Solution 2: When your Xbox app isn't working, you can try resetting the Xbox app to solve the problem. Here are the detailed steps.

1. Press Win + I to open Windows Setting.
   
2. Select the Apps category. Make sure Apps & features are selected in the left pane. In the right pane, input Xbox in the search box.
   
3. In the following window, select the Reset button. Then check if the Xbox works appropriately.
   

Solution 3: when the error appears click more info or choose to sign out and sign back in


Solution 4: Reinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type PowerShell, right-click on Windows PowerShell, and select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
3. get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
4. In the same window, type the following command and press Enter:
   
5. start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
6. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
7. Restart your device and try to install the game again.
   

Finally make sure the Xbox app is updated. To do this, you can open the Windows Store and update the app through there. Here is how to do this Turn on automatic app updates (microsoft.com)

I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Install or open Xbox Companion on your PC, login with your account in this app, then open the Xbox app and see if that resolves the issue.

Delete your Xbox App Pc Beta , update windows, Install Xbox App Pc Beta again, login and check if it solve.