Logging into an old xbox account with no access to old email address

Also - although one email account (my main one) is listed under my son's gamer tag on his xbox, my OLD email address comes up on the Xbox when he tries to log in and can't and when it prompts us to verify the address... which is mad as I haven't had that old email address for 4 years....

Hi ShawnO'Neill2,

Do you have no access to the account whatsoever? Can you not still use the old email account to log in, you shouldn't need to actually access the emails, just us the email address to log in.

If this doesn't work, you may have to get in touch with support themselves over this. They'll need to get involved to stop potential strangers from changing email's linked to accounts.

Hope this helps,

The email account I've deleted isn't the account used for my live address (which is a hotmail one).

The deleted email account was an old address I had used for the security proofs (the only security proof that was setup and was jm****@bt****.com).

Effectively I can't add any new proofs for 30days until they all reset.

I can't stop the reset of the proofs because it wants to send a verification to the non-existent email address.

I can't access the old security proof email address (the account has been deleted).

I can't log in to xbox live due to be unable to add new proofs.

Thanks for your response. Technically, it's not possible to have two or more accounts with only one email address. Our accounts' email addresses are the primary key in accessing our accounts. So there's no way it can be used by another account.

When was the last time you had access to your old account? You may check your email history or other devices where your old account might still be logged in.

There are steps and tips you check here on this link to find your email address https://support.xbox.com/help/account-profile/m...

The account has the old email address when I select the top right icon to show the account details.

In security, it only has the new email address and his mobile number.

When logging into Xbox on his new laptop (windows 11), it won't give any authentication options except for sending a code to his old address.