Locked profiles

i just finish talking on the phone with xbox support and nothing we tried worked so he says hes gona get a special operations team from xbox to look into it but may take 12 days

No. Let's try a variation on the standard procedure. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

2) Select Storage (or Memory if Storage).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support

support.xbox.com/contact-us for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings

3) pick System

4) choose Storage

5) pick All Devices

6) choose Gamer Profiles

7) pick the gamertag

8) choose Delete, and

9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

4) Enter the password for the Microsoft Account.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's
Xbox!

7) Sign in, and retry.

Hi there Warlock7704! It sounds like you're still waiting for special operations to contact you? They should be best equipped to help you with this profile issue! We'd of course be happy to look into the issue if you'd like to tell us more about it while
you wait for that call back. Let us know the error code and steps you've tried and we'll see if there are any steps we can provide!

we tried everything on support from changing the password to removing my profile from all xbox consoles, we were on the phone for 2 hours maybe? yet nothing seemed to work

Hello Charles,

Seems you may need to contact microsoft directly (live chat or phone call) to resolve this issue. I'd attempt a reset by holding your power button until it powers down then turn it back on to give your system a "refresh" if you may.

If this doesn't resolve your issue use this link.

https://beta.support.xbox.com/contact-us

best regards!