Locked out of Xbox account without solutions

So you are locked out of the Xbox account and the E-mail? Is the email with Microsoft as well?

have you tried the compromised account recovery solution that requires you using a different email address to recover the account?

is your account locked or is it subject to a communication ban by Xbox Enforcement?

accounts can be locked if there are too many failed log in attempts or other suspicious activity.

if it is an comms ban then you should have a message from Xbox Live telling you that your account has been banned and how long the ban is for.

if it is locked you could try the Compromised Account Solution to try and recover it.

https://support.xbox.com/en-US/my-account/security/compromised-account-solution

if it is a comms ban then if it is less than 48 hours all you can do is wait it out. if it is longer you may be able to appeal it by going to the Enforcement site

Have you tried removing your XBL profile from your console and then adding it back using only the new account credentials? If you haven't then that might help you out however I'd double check my Microsoft Account logon & email details on the web site first to ensure there is no sign of your old email address associated with your account.

Good luck!

Sadly, if you can't provide the necessary information, it won't be possible to recover the account. Microsoft takes your security very seriously, and to protect customer privacy we can only help customers verify their account ownership through the online password recovery process. If you can't access your account verification methods, you won't be able to recover your account, even if you fill out a form. This is a sad situation, but there is nothing to be done.

So the hundreds of dollars that I’ve spent on games and DLC over the last 10 years, all the progress I’ve made in these games is just gone? And there’s no reason given?

Hi Lachlan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today. I am sorry to hear that. Have you tried to fill out this form? https://www.microsoft.com/concern/AccountReinstatement

I have, but I will try again. Thankyou

Same response as last time, told that they can’t help me and I have to reset my password. In order to reset my password I have to verify my identity which I can’t do as I have lost access to my backup email that I made over 10 years ago.