Locked out of using my only phone as a phone number for MS rewards

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft Rewards.

Based on your description, I'm afraid you will need to use a new phone number in order to redeem in Microsoft Rewards.

Unfortunately, it is not possible to bypass the phone verification upon redeeming in the Rewards Store.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi Darhyl,

Thanks for your reply and for trying to help, but i have tried everything you have said above already.

I can't go past this step. I am now being stuck at the point where you have to verify you are a human and i do the puzzle and it states i am verified but wont let me go to the next step to receive the code to my phone to enter in the phone number to only be told i can't use that number or when i enter my partners number it states there is a problem.

I physically can not add the alias phone number, mine or my partners due to the alias system being faulty.

There is a fault on MS system and no one at support are passing this info on to MS to get them to fix it.

My only primary alias is my email address and there is no option to chose a phone number.

i wont even go and buy a new phone line as telephone companies reuse old phone number so if someone else has used that number the phone option will never work.

I had to get a code sent to my phone before all of this to verify my account every time i logged in, but had to delete that and use the authy app instead so i have absolutely no idea why it would not have already had my phone number previously.

I have been able to redeem rewards all year up to this point where MS have changed their system and now users can not redeem rewards. it is rendering their services absolutely useless.

Thanks for trying though.

Nyx

I so not have the security information, i have the password and the email and the 2fa code methods are my phone number and my phone number, nothing else. I locked myself out lmao.

Hi Jennifer,

Kayece here. An Xbox user, and a gamer like you. Do not worry, I will be here to help and assist you today.

I understand that you wanted to redeem your MS rewards, but unfortunately, you cannot due to an invalid phone number. You can try a different phone number if your current phone number cannot be through.

You may try to follow some troubleshooting or method suggestions in the thread below.

https://answers.microsoft.com/en-us/bing/forum/...

Also, try to enter your phone number with no spaces, extra characters, or the number for the country.

If you cannot or have difficulty providing a phone number, you may contact MS Rewards support to see if they can offer you a different way to redeem.

https://rewards.bing.com/support

I hope this helps. If you need more assistance, please let me know.

Stay Safe!

Oh Darhyl bless you for trying. I don't think MS rewards will ALLOW me to submit another ticket. Honestly they are just shafting their customers. I can't move past anything on my phone or pc, even my Xbox is now asking for a phone number.