Locked out of newly migrated Minecraft account

Discus and support Locked out of newly migrated Minecraft account in XBoX Accessibility to solve the problem; Hello, My (insert familial relation here) recently migrated their Minecraft account to the Microsoft side of things because of a promotion on one of... Discussion in 'XBoX Accessibility' started by Pungry, Nov 7, 2021.

  1. Pungry
    Pungry Guest

    Locked out of newly migrated Minecraft account


    Hello,

    My (insert familial relation here) recently migrated their Minecraft account to the Microsoft side of things because of a promotion on one of the servers they play on. Immediately after this was done their Microsoft account has been locked, preventing access to both the Minecraft account and the Microsoft account. Honestly, if I had known beforehand that they were going to do this I would have discouraged it because I know Microsoft accounts are very unreliable and prone to being locked with the inability to recover them. Anyway after being locked out of their Microsoft account they reset the password in the hopes that the account could be recovered. The password was reset successfully but they still cannot access the Minecraft/Microsoft account. They have sought support through Minecraft.net and was told that this was a Microsoft issue. We tried to recover the account through Microsoft but we were met with "We recently received a request to recover your Microsoft account *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. Unfortunately, our automated system has determined that the information you provided was not sufficient..." All blocks of info requested were given and yet we still cannot recover the account.

    So how do we do this? I have tried to recover Microsoft accounts in the past after they were locked right after creating them with no results. My (familial relation) has spent hours the last week trying to recover this account. If I could have a phone number and/or email or something to get this sorted that would be much appreciated. Thanks.

    :)
     
    Pungry, Nov 7, 2021
    #1
  2. Christopher Revoredo Win User

    Locked out of newly migrated Minecraft account

    Oh my, that's the only link to contact them but instead of posting the issue on the community forums, you can talk to them through chat!
  3. Christopher Revoredo Win User

    Locked out of newly migrated Minecraft account

    I see! Try this steps. If you have any other Laucher on your computer other than the one found on Mojang's official website you must first do the following:

    1 - Delete the Lauchers that exist on your computer that are not official Mojang;

    2 - Restart your computer;

    3 - Download the original software again and install:

    https://www.minecraft.net/en-us/download

    If you don't have another Laucher on your computer or have already deleted:

    1 - Open Minecraft Laucher;

    2 - If you are already logged in, click on your image and Gamertag in the upper left corner of the screen and then on "Logout";

    3 - If you are already logged out or not logged in to your account, delete all accounts registered in Laucher by clicking on the "X" next to each account;

    4 - In Minecraft Laucher, enter the email and password of your Microsoft account!
  4. Pungry Win User

    Locked out of newly migrated Minecraft account

    Hi Chris,

    Thanks for reading my post.

    I believe Mojang was contacted through Minecraft.net which we were informed that this was not their problem since everything has been migrated over to Microsoft. The issue is that we cannot log into (name of family member's) Microsoft account through the Microsoft webpage log in or Minecraft client due to the account being locked due to who knows what.

    Every time I buy a PC with Windows I need to create a new Microsoft account because as soon as the account is created I am immediately locked out of it. So I know this issue is a very common one that should have an answer but I cannot find it.

    We just need stable access to this account so that (family member) can continue to enjoy this service.
  5. JosefLBohorquez Win User

    Locked out of newly migrated Minecraft accounts

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today Greer

    You can add security emails for your accounts, could be one that's not related to Minecraft, is not always necessary to verify your identity with a phone number. Probably if a phone number appears is due to you didn't added nothing yet.

    You can add a security email from here:
    https://account.microsoft.com/security

    Just to confirm, you was able to migrate all the accounts properly to the desired / recently created Microsoft accounts, right?
  6. Pungry Win User

    Locked out of newly migrated Minecraft account

    Alright so it looks like there are a few roots that grow from this tree. Most are a dead end or lead here. It looks like you can only chat with Microsoft through the "Get help app" option and then by taking a route that doesn't necessarily look like it would solve or be related to our issue. I'll post if anything comes of the chat. Thanks.
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Locked out of newly migrated Minecraft account

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