Locked out of my Microsoft account W 2 STEP

Discus and support Locked out of my Microsoft account W 2 STEP in XBoX Accessibility to solve the problem; A couple days ago i tried to sign into my account, got the message that said it was locked, i filled out the form and talked to four different suppport... Discussion in 'XBoX Accessibility' started by laythan, Dec 25, 2020.

  1. laythan
    laythan Guest

    Locked out of my Microsoft account W 2 STEP


    A couple days ago i tried to sign into my account, got the message that said it was locked, i filled out the form and talked to four different suppport people, finally got a response for them to tell me they canf do anything because of two step being enabled,
    but they refuse to give me any information to get this account inlocked, somebody else is on it, its online and on different games but i keep changing the pass and they are still on it, and its locked and they are still on it, ive tried everything and im out
    of options, what can i do to get it back, i have the verified email and password, but it wont let me take any steps to unlock it

    :)
     
    laythan, Dec 25, 2020
    #1
  2. ꓢꓱꓧꓕꓯ Win User

    Microsoft: locked out of my account

    I assume that Loveablex0x0 isn't the GT you want to log in with otherwise you wouldn't have posted here. But if you contact Xbox Live by phone and prove to them with the console's S/N the GT is on along with your name, phone number, and street address then
    they can replace your email address with another for that GT to log in again. The number is 1-800 4MY-XBOX You are able to do this my friend factory reset and sold his old Xbox 360 back in the day because he wanted a PS3 but then got married, had a kid and
    bought a new Xbox One so he asked me if I remembered his old Xbox GT that I still had on my friends list since he got that new console not just for his kid. He didn't remember the email address for that GT though because it was back in the day you could use
    a yahoo account for a GT unlike today. You'll just have to bug Xbox Live by phone until they change it for you.
  3. DeniqL Win User

    Locked out of my microsoft account.

  4. AnthonyLieghio Win User

    why does Microsoft customer service keep hanging up on me?

    Hi, I use a different platform to see the threads
    I apologize, but… my answer is the same as the one in your previous thread

    I understand that losing an account is a frustrating situation but the help from Microsoft is limited.
    And even more if right now this account has two step verification enabled
    I didn't lose it; Microsoft locked it; I have bought games and spent so much of my life on that account, and I want it back . You didn't read it. I removed the 2 step verification. I want my account back. I filled out forms and have done everything on my end. I want my account that I spent money on. Why was it locked turns out Microsoft doesn't even know. They keep changing the reasoning. I like what I paid for migrating the data to another account, but I like the games and everything else I paid for

    And why is customer service hanging up on customers
  5. XBF Leo G Win User

    Microsoft Account Locked Out

    Hello Hadi Kaddouh,

    Thank you for posting on the Xbox forums. We understand that you are unable to access your Microsoft account due to a lock that has been placed on the account for suspicious activity. Microsoft has a support article which explains more about why

    accounts get locked
    and how to unlock the account. This article relates to the same message that was posted in your image. Go ahead and try some of the solutions in the article, and be sure to let us know the results!
  6. MisterFizzle Win User

    Microsoft Account - Locked Out

    Glad to hear you got things sorted out Preloom.

    Locking this thread per your request.
Thema:

Locked out of my Microsoft account W 2 STEP

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