Locked out of Account

Discus and support Locked out of Account in XBoX Accessibility to solve the problem; Hello, Recently I was locked out if an account that had multiple subscriptions (Gold, Game Pass, etc). The subscriptions have been charging me for two... Discussion in 'XBoX Accessibility' started by AGroupofMangos, Jul 11, 2018.

  1. Locked out of Account


    Hello,

    Recently I was locked out if an account that had multiple subscriptions (Gold, Game Pass, etc). The subscriptions have been charging me for two weeks and I have attempted to find help from Xbox Support but so far they have not bothered to help me. Just today
    I tried calling the helpline and I can't even hear the support person. I really need to cancel those subscriptions but can't as i forgot my password and can't reset it.

    Is there anyway Microsoft can just terminate the subscriptions remotely?

    Please help as this is costing me quite a lot of money.

    :)
     
    AGroupofMangos, Jul 11, 2018
    #1
  2. Toxic Raven
    Toxic Raven Guest
    Toxic Raven, Jul 11, 2018
    #2
  3. Locked out of account

    Long story short, my dads email was the email linked to the account for recovery purposes but because he passed away recently I can't use his email to recovery my account as I don't know the password into it, instead I tried to use my own phone number but
    that takes 30 days to come into effect, so now I'm locked out of my account with no way of getting back in.
     
    Scrub Wrecker, Jul 11, 2018
    #3
  4. Locked out of Account

    Hi,

    Fill out this recovery form here

    Contact Us | Xbox Support

    Scroll down to step 4 and select chat with xbox support. fill in your name, reason for contacting.

    it's best to contact on the phone in regards to this.
     
    ISirProdigy007, Jul 11, 2018
    #4
  5. Meerkat Matt Win User

    Locked out of an account.

    Just an update, we EVENTUALLY regained access to the account by giving the old serial number of his xbox and going through the escalation team on 2 more occasion. Suffice to say he could not access his profile for around 2 weeks of the school holiday.

    Not very impressed with this one little bit.
  6. Lord Rob UK Win User

    account locked out

    Hi CRYINchitis316,

    Looking on the MS forums at people with similar issues when their xbox live account get blocked they recommend the following to unlock your account email address:

    Please follow the steps below:

    1. Click on this link. account.live.com/ResetPassword.aspx

    2. Click on the third option: I Think Someone Else is using my Windows Live ID.

    3. Select Reset your Password option.

    4. Enter the Microsoft account you are trying to recover.

    5. Enter the characters you see on the picture, and then tick on Next.

    6. Click on I can’t use any of these options.

    7. Re-enter the Microsoft account you are trying to recover. Under Where should we contact you?, Enter an email address that's different from the one you're trying to recover.

    8. Click on Next.

    If you passed, you'll get the reset link right away to your alternate email account entered on step #9. If the system needs further validation with the information you have provided on the questionnaire, it may take 24 hours.

    If you have already been through this process and its been longer than the 24 hours the I would recommend sending a tweet to @XboxSupport.

    Hope this helps

    Regards

    BoA
  7. Nursemorph Win User

    Locked out of account

  8. MindOfTim Win User

    Locked out of account

    You need to contact the customer support team directly, we cannot do that for you as it's against Microsoft's terms and conditions. If you have also forgot your password, try to think of any previous passwords, purchases, when the account was made as the
    more evidence you have that it is your account, the quicker they can sort things out
  9. Ricardo Lechuga Win User

    Locked out of account

    you will need to wait 24 hours before being able to attempt again
Thema:

Locked out of Account

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