Locked my original thread so opening a repeat because not resolved

Discus and support Locked my original thread so opening a repeat because not resolved in XBoX Sales and Promo to solve the problem; Hi, Mister Cizl locked my previous thread but didn't actually fix my issue, so I'm reposting with more detail. Please give me a chance to reply before... Discussion in 'XBoX Sales and Promo' started by daVinci1st ol0, May 31, 2017.

  1. Locked my original thread so opening a repeat because not resolved


    Hi, Mister Cizl locked my previous thread but didn't actually fix my issue, so I'm reposting with more detail. Please give me a chance to reply before locking this thread. Thanks.

    Repost from my last thread:

    I have an open ticket: [Mod Removed] with xbox customer support regarding the pre order DLC for Bethesda Prey called the Cosmonaut Shotgun Pack. I purchased the game over a month before release but neither bethesda nor the seller (amazon)
    could give me the code. Xbox support says you can assist. Thank you.

    ---

    Mister Cizl said I should talk to amazon. I spent several weeks talking to both Amazon and Bethesda and both punted saying there was nothing they could do. Then I spent an hour on chat with Xbox support and they agreed I am eligible and that once I had waited
    long enough after the purchase date (15 days, I believe) I could get the code from Xbox by posting in this discussion area. I've posted my support thread ID: [Mod Removed] so you can confirm this. Please don't ask me to talk to anyone else,
    I have talked to everyone repeatedly. This is where I'm told I can get my code.

    :)
     
    daVinci1st ol0, May 31, 2017
    #1
  2. SaM5246xbl
    SaM5246xbl Guest
    Xbox Wireless Adapter for Windows Problems

    You came in and locked all the threads and my issue is not resolved, you didn't read my two threads because they both talk about getting audio to come through the controller with an attached stereo headset. You cleared up the issue with the Xbox Accessories
    App since it's not out till the 27th but my other issue about the audio is unresolved, no point in making another thread if it'll just be locked I guess, I'll just return the product. Locked my original thread so opening a repeat because not resolved :(
     
    SaM5246xbl, May 31, 2017
    #2
  3. another account hacked

    Because Strig's issue has been resolved, and because this thread is now quite old and quite long, it will be locked down. If you have UA questions, please create your own thread for official support! Locked my original thread so opening a repeat because not resolved :)
     
    Mister Fitzer, May 31, 2017
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    Locked my original thread so opening a repeat because not resolved

    Hey there!

    I'm sorry to hear about the issue. We handle purchases/promotions made through the Xbox Store. If you purchased a game from another retailer, you will need to speak with them regarding the missing content. As Mister Cizl advised you in

    your original thread
    , we are unable to assist with purchases made from other retailers. We simply do not have the information or ability to assist with third party retailers. I understand it's frustrating and that you have already spoken to them however
    posting more threads here is not the answer as, again, we cannot assist with Amazon pre-orders. You will need to speak to them directly regarding your missing content.

    Apologies for any frustrations this may cause.
     
    Miss Bijoux, Jun 1, 2017
    #4
  5. Miss Bijoux Win User

    Locked my original thread so opening a repeat because not resolved

    Hey there!

    I'm sorry to hear about the issue. We handle purchases/promotions made through the Xbox Store. If you purchased a game from another retailer, you will need to speak with them regarding the missing content. As Mister Cizl advised you in

    your original thread
    , we are unable to assist with purchases made from other retailers. We simply do not have the information or ability to assist with third party retailers. I understand it's frustrating and that you have already spoken to them however
    posting more threads here is not the answer as, again, we cannot assist with Amazon pre-orders. You will need to speak to them directly regarding your missing content.

    Apologies for any frustrations this may cause.
  6. Mister Fitzer Win User

    Red Dead Redemption Avatar awards not working via console

    Hey guys, because the original issue in this thread has been resolved (the RDR awards being unusuable), I want to lock this thread down and ask that we create new threads for the issues being reported. In your thread, please include a full description of
    the issue, along with what's been tried so far--that will help us provide the best support possible. :) Thank you!
  7. XBF Brad A Win User

    Xbox one (Kinect v2 ) on windows 10 1903 connecting problem

    Hi Zehra,

    Thanks for coming to the forums. As you already have a post on this issue still open. I will be locking this thread. Please continue to post on the original thread.

    Thanks,

    Brad
  8. XBF Brad A Win User

    Xbox

    Hi jared,

    Please reply to the original post. ON the thread posts there is a button to hit and reply with. It will open up a little chat box to type in. I will lock this thread as it is a duplicate.

    Thanks,

    Brad
  9. Smwutches Win User

    xbon no eon code

    As you already have a thread on this open, I'm going to lock this one. Please keep any questions in your original thread. original
    thread.
Thema:

Locked my original thread so opening a repeat because not resolved

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