Locked due to suspicious activity

Discus and support Locked due to suspicious activity in XBoX Accessibility to solve the problem; Migrating my minecraft mojang account to microsoft (mod removed) but it said the microsoft account was locked due to suspicious activity. I jumped... Discussion in 'XBoX Accessibility' started by frognik, Mar 28, 2022.

  1. frognik
    frognik Guest

    Locked due to suspicious activity


    Migrating my minecraft mojang account to microsoft (mod removed) but it said the microsoft account was locked due to suspicious activity.

    I jumped through the hoops of getting it unlocked again and looked up the activity logs and there was nothing in there that wasn't my IP address.

    Who are you trying to fool?

    :)
     
    frognik, Mar 28, 2022
    #1
  2. ClausReich Win User

    Locked due to suspicious activity

    Hello Frognik! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

    I'm very sorry for what happened to you! There is a chance that Microsoft's services considered your signing in suspicious, and to protect your account, it was locked. Usually, if that happens and you don't know why, the most recommended step is to contact the Microsoft Support directly, where they can inform you of what's going on and why that has happened.
  3. Lumie Helps Win User

    Account Locked due to “Suspicious Activity”

    Hello Matthew N,

    Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

    I'm sorry you're experiencing this problem. I understand how important recovering your account is to you. Please keep in mind, this is a Microsoft community forum, we are users like you, not Microsoft agents.

    Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

    Important: The account recovery form can only be used if two-step verification isn't turned on.

    If you did not have 2FA active on the account, you will need to try the Account Recovery Form: https://account.live.com/acsr

    Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

    Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

    The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

    Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

    It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

    If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

    While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

    Let me know if you need more help.

    Regards,
    Lumie
  4. Stephanie Dequito Win User

    Microsoft account locked due to suspicious activities

    Hi there! I'm more than happy to help you out!

    I understand that you have tried to unlock your account and also reached out to Microsoft Support, yet it didn't work. Don't worry, please proceed to submit your account reinstatement form request to unlock your Microsoft account:

    https://www.microsoft.com/en-us/concern/AccountReinstatement

    After submitting your request, you may receive an update from them via email within 24 - 72 hours.

    Kind regards,
    Stephanie
  5. Ricardo Lechuga Win User

    Microsoft store locked due to suspicious activities

    Hi Pedro.cunha97! My name is Ricardo an independent advisor ready to help you with this situation!

    Account lock should be resolved by doing this process

    https://support.microsoft.com/en-us/account-bil...

    If that's not your case could you please share a screenshot of the message you see to have more details, remember to not include personal data
  6. Drak0z Win User

    Unable to add any payment option via the web. Was able to add paypal via Xbox, now another error message.

    As promised, feedback when it works. I was on hold for about an hour before I got connected to a help desk employee, but the chap on the other end of the line was very helpful and was able to see that my account indeed had a lock on it due to suspicious
    activities. This lock has been removed, and I'm already happily gaming online :D
Thema:

Locked due to suspicious activity

Loading...

  1. Locked due to suspicious activity - Similar Threads - Locked due suspicious

  2. Locked out of account due to changed phone number – ACSR failed, need supervisor escalation

    in XBoX Accessibility
    Locked out of account due to changed phone number – ACSR failed, need supervisor escalation: I’ve been locked out of my Microsoft account since changing phone numbers and cannot use the Authenticator app. The account recovery form has failed multiple times and support keeps redirecting me...

  3. Locked out of Xbox, due to not having access to the email as well as the phone number that...

    in XBoX Accessibility
    Locked out of Xbox, due to not having access to the email as well as the phone number that...: Hello wonderful people, So I am not tech savvy at all, and this isn't actually for me. It's for my 14-year-old nephew. So his Xbox needs him to resign in to his account, guess it asks him to do...

  4. I am locked out of my account I can’t recover due to it being my old number. Now I’m...

    in XBoX Games and Apps
    I am locked out of my account I can’t recover due to it being my old number. Now I’m...: When I try to recover my account I give it all the information it needs. Then it says to wait 24 hours. I wait and it is saying I’m now blocked. I bought the Minecraft game on my account I just...

  5. Locked out of account due to 2FA

    in XBoX Accessibility
    Locked out of account due to 2FA: I have lost my phone so I do not have access to the mobile number and email address associated with the account and with 2FA set up I cannot access an. Microsoft customer service is essentially...

  6. Account Locked due to “Suspicious Activity”

    in XBoX Accessibility
    Account Locked due to “Suspicious Activity”: I got an email yesterday afternoon that there was “suspicious activity” on my account. This morning i tried to log in to my xbox, and i got a message that i had to “verify” my account because of...

  7. Microsoft account locked due to suspicious activities

    in XBoX Accessibility
    Microsoft account locked due to suspicious activities: [img] So my account has been locked due to suspicious activities. i tried to put my phone no in but it say We cannot send a text message to this number. i also tried other number but still same...

  8. My Xbox account has been locked/suspended due to unusual/suspicious activity and I NEED it...

    in XBoX Accessibility
    My Xbox account has been locked/suspended due to unusual/suspicious activity and I NEED it...: My Xbox account has been locked/suspended due to unusual/suspicious activity and I don't know why. I am a veteran xbox user and have had this account for years. I try to log in 3 days ago and it's...

  9. Hotmail account closed due to not logging in > Locked out of XBOX

    in XBoX Accessibility
    Hotmail account closed due to not logging in > Locked out of XBOX: My son's XBOX account was connected to an old hotmail address. He only used this account to login to his XBOX, which caused the email account to be closed for lack of activity. The email itself...

  10. Locked out of account due to 2 step verification - have tried everything!!

    in XBoX Accessibility
    Locked out of account due to 2 step verification - have tried everything!!: Need advice on behalf of a friend. They cannot access their Microsoft account as it’s protected by 2- step verification. The problem is that the account is linked to an old phone number, and they...