Locked account/recovery form

I have already gone to the guide and it brought me here. I just submitted an account recovery form, but it locked my account again.

Thank you for your response, Alex! It seems you are referring to the account recovery web form.

The reinstatement process request allows you to unlock a Microsoft account that is locked due to suspicious activity if the request was approved by Microsoft:

https://www.microsoft.com/en-us/con...7Owg-3a8F4RAmtcODsRKhaxFrNbnAPi7dX8ADYVlNPGqg

If you're trying to recover your account as you have no longer access to it, I'm afraid the only best option would be through the account recovery web form.

Since you mentioned your account is locked, I suggest you try to submit the reinstatement form to unlock the account first, then once it's done, submit a request via the account recovery web form:

https://account.live.com/acsr

Kind Regards,
Darhlene

Hi Seanengland2,

Were you able to login to the account using the saved password on Google prior to attempting the password changes?

The recovery form is the only way to get back into a locked account because Microsoft takes security very seriously and recovery forms require you to remember previous account history including emails. You can re-submit this recovery form every 24 hours.

Best regards,

XBF Drew

Hi there! My name is Darhlene and I’m here to assist you.

Just to confirm, are you referring to the account recovery web form?

The account recovery form is not suitable for your case, because your account is already locked. You need to fill out the reinstatement form instead. This is a process that lets you unlock a Microsoft account that was locked due to suspicious activity if Microsoft approves your request:

https://www.microsoft.com/en-us/concern/AccountReinstatement/

If the reply solved your problem, please give it an upvote or accept it as an answer.

Kind Regards,
Darhlene

Any questions related to Xbox are handled now on the Xbox support site:

https://support.xbox.com/