Live streaming/linked social accounts issues

Hello Jen L, My name is Khaji I am the independent advisor and I will be happy to help you today.

To begin, I would like you to tell me the specific error codes since I cannot see them clearly in the images, however, also tell me which Xbox console you are on.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hi, did you manage to resolve this, we've had this issue for a long time and my son is constantly asking me to sort it but doesn't matter what I do settings wise etc I cannot get rid of this error! Really frustrating!!

Thank you for providing the specific error messages you're encountering. Here are some additional troubleshooting steps you can try:

1. Clearing the cache on your Xbox console can sometimes resolve temporary issues. To do this, follow these steps:

a. Press and hold the power button on the front of the console for 10 seconds to fully power it off.
b. Unplug the power cord from the back of the console and wait for at least 10 seconds.
c. Plug the power cord back in and turn on the console.

2. If the issue persists, try deleting the apps related to livestreaming and social account linking (such as the Xbox app or specific streaming apps) from your Xbox console. Then, re-download and install them from the Microsoft Store. This can help ensure that you have the latest version of the apps and that any potential issues with the app installation are resolved.

3. Verify that your Xbox Live account has the necessary permissions for livestreaming and account linking. Ensure that you are signed in with the correct account and that you have granted the required permissions within the app settings or Xbox Live account settings.

4. Create a new Xbox Live account or use a different existing account to see if the issue persists. This can help determine if the problem is account-specific or related to the console itself.

for the linked social accounts - “Sorry, we encountered an issue when attempting to retrieve account linking information”

for livestreaming - “Sorry, something went wrong. Try this again in a while”

both have been persisting issues for a week plus

here are the error messages