Live Gold to XBGP ULTIMATE - Unfortunately, by the mistake, I cancelled ULTIMATE - help

Hi there,

sorry to hear that but when u cancel ultimate subs, it cancels your every subscription which means your gold subscription is gone & there is no way to get it back.

The one time.upgrade only.but happens once so when you canxel you cancel eled it

Also when you reupgrade for rhe second time you lose due to the 2/3 ratio conversion not thr 1/1 like thenfirst time you shouldve just kept.it

Hi GrzegorzPatulski,

Thank you for letting us know that the situation was taken care of by customer support. Our Ambassadors also have provided information on what happens to your Gold Subscription when upgrading to Ultimate, and the effects of cancelling the subscription
prematurely. We will be locking this thread since the issue was resolved with customer support. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Thank you again and have a great day!

The situation was partially saved, support helped me for what I thank

I spoke to live chat support, I described the whole situation. I gave the code from my pre-paid account and they restored my 12 months of Live Gold to me. My subscription was valid until 21.11.2020,
but I regained only 12 months until 30.07.20. Maybe I have misrepresented the problem and I could recover the whole, but good and that. Talk to support, they can help you.