Live Gold is redeemed

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Frosty, the error message that appears regarding region, has to do with the Live Gold region you redeemed.

If you are in the UK but redeemed US Live Gold to upgrade to Game Pass Ultimate, you will need to redeem a Game Pass Ultimate from the same region as Live Gold.

Xbox live gold gift card has been redeemed. Can't seem to see if we are xbox live gold subscribers

When you try to access Games with Gold, make sure you're using the gamertag that has the Xbox Live Gold or Xbox Game Pass Ultimate subscription. If you redeemed a promotional Xbox Live Gold code as
part of your subscription, you won't be eligible for Games with Gold. If you used a prepaid code to sign up for Xbox Live Gold, make sure it was successfully redeemed.

I don't know if anyone else already posted the solution to this, but a friend had the same issue with the same error. The problem was, he was trying to redeem a code over a trial gold. Live Gold and Gold Trial, doesn't mix up, that's why the solution is
to let the gold subsciption end and then redeem the code. So if you have a Live Gold and try to redeem a Trial code (like the one included with the xbox) or the other way around, it won't work.

Hi

Is it still asking you to join Live Gold after you redeemed the code ?

Also You can check if Live Gold Subscription was redeemed on the correct account by signing into https://account.microsoft.com/services.