live gold de 12 meses cancelada[12 month live gold canceled]

Another problem, I received an email saying that my live gold 12 months has been canceled ...

I signed the gold in December 2013, I still have 6 months of live gold.

I'm desperate, I'm half lay about it and do not know what to do ...

Help me solve this problem please!

http://i.imgur.com/ybYFwG2.png

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Outro problema, eu recebi um email avisando que minha live gold de 12 meses foi cancelada...

Eu assinei a gold em dezembro de 2013, eu ainda tenho 6 meses de live gold.

Estou desesperado, sou meio leigo quanto a isso e não sei o que fazer...

Me ajudem a resolver esse problema por favor!

Hi ViníciusHumberto,

Thanks for your post. I understand you are experiencing an issue with using your Xbox Live Gold subscription. Has your subscription cancelled unexpectedly? To manually cancel a subscription check out this article:

Cancel Your Xbox Subscription. Please post any error messages or codes you may be receiving.

Please keep us updated.

Hello Vinicius, first consult your
historical purchases. Also check your active
subscriptions. If you have anything out of the ordinary please contact support: http://support.xbox.com/

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Olá Vinícius, primeiramente confira a seu
historico de compras. Verifique tambem as suas
assinaturasativas. Se tiver alguma coisa fora do normal entre em contato com suporte.

Puse una Membresia de 12 meses Xbox live Gold y no me dieron mis 200 microsoft points de rewards

El oro restante que tengas también se convertirá en Ultimate. Entonces tendrá 12 meses de Ultimate total. Por lo tanto, si cancela después del primer mes, perderá el oro que ya pagó.

-[Translation - The remaining gold you have will also become Ultimate.
Then you will have 12 months of Total Ultimate.
Therefore, if you cancel after the first month, you will lose the gold you already paid for.]

Gracias por su respuesta. Creo que -según una tabla de conversión- al tener 12 meses de Gold y paso a Ultimate tendría 4 meses de Ultimate, no los 12 meses, tengo esa duda. Por otra parte, -según su respuesta- perdería mis meses restantes de Gold si cancelo
al terminar el primer mes de la promoción de $10 MXN, no me convendría, tendría que seguir pagando el Ultimate para no perder lo ya pagado por el Gold.

-[Translation - Thanks for your reply.
I think that, according to a conversion table, having 12 months of Gold and going to Ultimate would have 4 months of Ultimate, not 12 months, I have that question.
On the other hand, -according to your answer- I would lose my remaining months of Gold if I cancel at the end of the first month of the promotion of $ 10 MXN, it would not be convenient for me, I would have to continue paying the Ultimate
to avoid losing what was already paid by Gold.]