Linking Ubisoft to Microsoft account

Hi there!

Based on the error message, your Microsoft account is already linked to a different Ubisoft account. Please note that Microsoft/Xbox doesn't have access to any in-game accounts because they're being managed by the game publisher/developers. Please contact the Ubisoft Support team for them to further check and investigate your in-game linking issue here https://www.ubisoft.com/en-us/help/contact

So your microsoft account is already logged into another Ubisoft account, friend.

Unfortunately, microsoft does not have access to Ubisoft system to verify this link, so any error that occurs in the link systems, only Ubisoft will have the chance to correct it :/

ubisoft actually moved all my stuff from one of my old accounts to my new one ages ago via a support ticket, took about a week to sort.

you will find a lot of the companies are like this now

activision accounts can be unlinked once per year, but if you unlink and link to a different activision account then all microtransactions and saves and the lot are gone unless you relink back to the original activision account, but you then have to wait 12 months, more companies are doing it this way, even epic have now made it so you cannot change the link.

most of these games store your in game purchases, saves, online leaderboards etc on their own servers via your account and to stop fraud or getting round bans they lock in account linking.

I just read that connecting Ubisoft/Microsoft is a permanent connection. Ubisoft says to make a new account to solve this issue which is totally unacceptable on their part. Spending hundreds of hours and dollars on an account just to be told to make a new account is insulting and pure laziness from Ubisoft.

Thanks Georges, you have been helpful and consider this case resolved as there is nothing that can be done by microsoft.

Hi Georges,

Thanks for your response. I found that I linked accounts in 2016 which would have been on my Xbox for the same game that I am trying to link accounts for today. I removed permissions from that link and all other Ubisoft permissions. and I am still faced with the same issue.