Limited roll out of new Dolby Access app?

Hello,

I have almost the same issue. I've bought Dolby Atmos for Headphones from Microsoft Store, connect my headset to controller and set audio output to Dolby Atmos in my Audio Settings page. But sometimes it is roll back to Windows Sonic! I've launch Dolby
Access app, check that in settings page selected Dolby Atmos For Headphones, close this app and get back to Audio Settings, change Windows Sonic to Dobly Atmos.

This is how it was solved for me.

From Dolby access website:

Open your console web browser and search for "Get Dolby Access." You should get a link that is titled "Get Dolby Access - MS Store" or similar. The URL will be a Microsoft URL, not a Dolby URL.

2. Click on "Get the App."

3. Choose to accept when the message prompts you to launch the Store app.

4. Download Dolby Access or Headphones from this new instance of the MS Store. If already purchased, choose "Launch."

Hi there! This is Virginia O.

I understand that you are experiencing issues with Dolby access license not recognized.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check the status of the Dolby Access license. Make sure that your Dolby Access license is active and linked to your Microsoft account. You can do this by visiting the Microsoft Store and checking your purchase history: https://account.microsoft.com>; Order history.

And then go to the Dolby Access app, sign out of your account, and then sign back in.

Next is to check for update. Both the Dolby Access app and your Xbox console should be up to date.

Then reset Dolby Access App To do this kindly go to Settings > Apps > Dolby Access > Advanced Options > Reset. This can sometimes resolve issues with the app.

Thank you for your cooperation.

you need to purchase the Dolby access app that contains the Atmos license, you can get a demo of it to make sure it will work for you

Thank you I’ll check out the app later. Is the headset app purchase in the Dolby app? I can’t see which to purchase and in the Dolby app they said my system Dolby atmos for home theater is ready and turned on checked .

I have an LG oled c7 and watch netflix trough webOs .

By doing it this way you should get Dolby Vision and Dolby Atmos.

Microsoft will roll out an sofware update for netflix Dolby Vision shortly.

For the moment Dolby Vision is not supported on the Netflix app via Xbox.

I hope they also update the blu ray player shortly because there is much more content available on 4k uhd blu ray.