Lifetime rewards

You'll need to post in the Xbox Rewards Questions support forum in order for support to check into it for you.

Hello DaMightyBooth,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP had a recalibration for the last few years. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015
and December 2016. We did not recalibrate this year (December 2017). Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount. For example, 6500 of your Credits were deposited in August 2015. As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount
is beneath this amount, it has not been scheduled. If you would like to request a scheduled deposit, you may do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards page.

I'm not sure Xbox support can help as they are different than rewards support.

It's possible it's a lifetime ban.

this is the best i could do

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MyStatement
All you need to know about your rewards, at a glance. See what activities you've completed on Xbox One or Xbox 360, track your month-to-month progress, and watch your lifetime Rewards Credits total grow.

Total Pending Rewards Credits: 0
Lifetime Credits Earned: 239,650
Lifetime Microsoft Points Earned: 1,390
Pending Credits
Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

11/30/16 - MyVIP Star Rank 4 (Gold) - 4,800 Credits

10/31/16 - MyVIP Star Rank 4 (Gold) - 9,600 Credits

09/30/16 - MyVIP Star Rank 4 - 10,400 Credits

Are you using two separate accounts? If they're separate accounts with separate logins, you likely won't be able to combine the two.

If it's the same account showing two different values, be sure to reach out to Microsoft Rewards Support
here by going to the bottom of the page and clicking the link "Contact Microsoft Rewards Support".

However, note that it's possible to have a "lifetime" value higher than your current number of points as points can be spent redeeming items, so if you're seeing a "lifetime" and a "current" value it could be entirely right that they're different. (e.g.
personally, my lifetime points value is roughly twice what I currently have after I redeemed some gift cards.)