Lifetime reward credits: 13,050, yet haven’t received currency in my Microsoft account

Hello LippyMCFC,

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount. The lifetime amount that you are looking at includes previously deposited Credits. Your pending Credit amount is the amount currently un-deposited.

For example, your last deposit of 4.08 GBP on June 14th was already spent on a purchase of Call of Duty Black Ops 3 on September 13th.

Hello BeloCretino,

From our FAQ:

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?

First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

• Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
• Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
• Previous Month: Activity over the past month
• Past 6 Months: Activity over the past 6 months
• Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

Since you are looking at your Lifetime Credit amount, this is showing you
all Credit events over the entire duration of your account's lifetime. This includes previously deposited Credits, like your deposits on

2017.02.08 - Deposit - 6000

2017.01.11 - Deposit - 19850

These deposits are placed into your Microsoft Account as usable currency, and will be recorded on your commerce page (https://commerce.microsoft.com/) as a refund with a negative amount. If you have made a purchase
with your Microsoft Account, then those funds will have already been used, since promotional Credits are used first from your Microsoft Account.

Hello PEEVS83,

The 8,700 Credits are your lifetime Credit amount. It is also the amount you received as your deposit. Since these Credits were deposited, they were converted from Rewards Credits into currency and placed into your Microsoft Account to spend. From our FAQ:

What are Rewards Credits and how can I use them?

Rewards Credits are a way of keeping track of the funds you earn through Xbox Live Rewards. Once you accumulate 5,000 Credits or more, they will be converted into your country's local currency and deposited into your Microsoft account. Then, you can head
over to the Xbox Store to purchase your favorite games, TV shows, movies, and much more!

Hello bryanmiller90,

We see that you have been getting 2% MyVIP Star Rank 1 (Gold) since you reached that rank in September.

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?



First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

• Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
• Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
• Previous Month: Activity over the past month
• Past 6 Months: Activity over the past 6 months
• Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

Hello ryncdak,

The Credits for that offer were placed as pending in your account on March 12th, and were deposited as usable currency on March 29th. For future reference, you can review all Credit and Deposit events on your account from the MyRewards page. From our FAQ:

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?

First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

• Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
• Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
• Previous Month: Activity over the past month
• Past 6 Months: Activity over the past 6 months
• Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

You can also confirm these deposits as usable currency in your Microsoft Account from the commerce page at (https://commerce.microsoft.com/), where they will be listed as a refund with a negative amount.