Life is Strange: Remastered - Whole Game Freeze

Hi Mackenzie, this is Manuela. I'm an Independent Advisor ready to assist you with this problem

But before that please tell me:

What console are you using?

Are you using an insider build / Xbox preview OS?

And, is this happening with this single game or if you try a different game something similar happen?

I ask this because it seems to be an issue with the game itself and not with your console

is this related to the dark pictures or dark images in my life is strange remastered games, since my tv set can't even do HDR10 so it should not be effecting my games, again my post the video clip shows what's going on in the game itself, but the screenshots taken from my Xbox one X and shared to my OneDrive doesn't show what I am seeing happening with the picture on my tv set itself, I was wondering if a system setting is effect the video game that didn't happen with my older versions of life is strange since it only seems to effect this one video game, again I think the game needs patches since there is no too much dark picture happening in before the storm remastered it only seems to be effect the first remastered list is strange 1 game, so that why I was wondering if its related to HDR and the fact my Xbox one x console can't do HDR on my TV set, or if it's just a problem with the unreal engine that that game makers used for this remastered game? my tv set is a 1080 LG 55' tv set, and the remastered life is strange 1 game is way too dark in a lot of parts of the video game? again the life is strange before the storm remastered game looks great, I just can't say the same for the other remastered video game.

Okay, I found the report you submitted. I admit I'm having a hard time understanding what you're describing here so pardon if I'm a little off base.

• You pre-ordered Life is Strange True Colors Ultimate Edition which comes with a copy of Life is Strange Remastered and Life is strange Before the Storm Remastered.
  
• It is now showing that you need Game Pass to play the game even though you purchased the ultimate Edition.
  

I believe this may be happening because Life is Strange True Colors is now on Game Pass. Both Remaster games are not sold separately in the Microsoft Store (when I checked, let me know if I'm wrong), but are maybe connected to True Colors as the "Base Game". If True colors is not downloaded maybe it's looking to launch/check for True Colors and when it doesn't find it, it finds that the game is available on Game Pass and Suggests Game Pass as a solution to the issue not knowing that you own it and just don't have it downloaded. It's my guess right now -- but with some more information we may be able to figure out the source of your issue.

Something to check if this is the case. Please go to True Colors in your Library, press the menu button and choose to manage the game. Can you check and let me know if the games are present as DLCs or additions? Is True Colors downloaded to your Console as well?

Thanks,

John

Got it to work reddit for the save!!

Follow exactly this order to advance and solve the bug:

• Load the last checkpoint
  
• Clear the ground to make the secret door appear.
  
• Try to open the door
  
• Climb to the top of the barn
  
• Go back in time to return the engine to its original place.
  
• Hook the rope to the engine
  
• Ask Chloe to hook the rope to the padlock
  
• Push the engine
  

The game breaks due to Max attaching the rope to the padlock instead

Hi V31LS. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. On this forum, we provide support and advice for Xbox devices and services. We aren't able to provide the best support for games made by other companies; In-game issues are best addressed by the game developer. They'll be more equipped to assist you.

For help with this issue, please contact Square Enix: https://www.square-enix.com/

Please reach back if you have further questions.

Thanks,
Kyle