LG C9 - Can't use 4K

Discus and support LG C9 - Can't use 4K in XBoX on Consoles to solve the problem; Hello, I am having problems enabling 4K on my Xbox One for the past few months and I am hoping you can help. My setup consists of an LG OLED55C9 and an... Discussion in 'XBoX on Consoles' started by Djordje Popovic, Jul 3, 2021.

  1. Djordje Popovic
    Djordje Popovic Guest

    LG C9 - Can't use 4K


    Hello, I am having problems enabling 4K on my Xbox One for the past few months and I am hoping you can help.
    My setup consists of an LG OLED55C9 and an XBOX One. After purchasing the TV in March 2020, I connected it to the XBOX and it did correctly detect that a TV with advanced features is attached and offered to enable those features (4K, HDR etc.)

    After a few months, I turned on the device and I noticed the screen resolution was 640 x 480. The solution was to manually override and switch the setting under Video Fidelity > Display to HDMI. Now I am able to get up to 1080p @ 120Hz or 1440p @ 60Hz, however, none of the advanced features can be enabled (no 4K, no HDR etc.)

    I have tried all combinations of various HDMI cables and all ports combinations on the TV. They all behaved the same. I've also experimented with enabling or disabling the "HDMI Deep Color" feature and again, no results. I've performed a hard reset on the TV, also didn't help.

    I have read through every forum post and help guide related to this topic and no solution has worked. I have noticed that there are quite a few people having the same problem and I would appreciate any support I can get.

    :)
     
    Djordje Popovic, Jul 3, 2021
    #1
  2. Djordje Popovic Win User

    LG C9 - Can't use 4K

    My apologies, I forgot to mention that it is Xbox One S and as stated, I have used 4K for months before (most likely) an update changed that.
  3. ROBIN H 25 Win User

    LG C9 - Can't use 4K


    [​IMG]


    If this is the Xbox One you have, then I'm afraid this does not support 4K or HDR, you need an Xbox One X or Xbox Series X.
  4. Djordje Popovic Win User

    LG C9 - Can't use 4K

    Thank you for your reply but as stated in the original post, I have went through every single step in every guide or forum post that exist online. This is most definitely a bug that cannot be solved by the user and it is most likely caused by one of the system updates released in the past year, since the system was working fine until one day. This is the same symptom that many users have reported.
  5. XBF Zineb F Win User

    LG C9 - Can't use 4K

  6. dxCloud Win User

    DOLBY VISION 4K BLU-RAY

    Yes, please bring Dolby Vision support to the Xbox 4k Blu-ray player! I have a vast collection of 4k Blu-Rays and a tv that supports Dolby Vision (LG C9).
Thema:

LG C9 - Can't use 4K

Loading...

  1. LG C9 - Can't use 4K - Similar Threads - Can't

  2. I can't brows games I own in the Xbox PC app

    in XboX Insiders
    I can't brows games I own in the Xbox PC app: I'm on build 2604.1001.9.0 and in the my library section I can only see installed games, there is no way to browse the library of PC games I have purchased from Xbox. Where has this moved to?...

  3. I'm in the insider program why can't i try the new Xlcoud web interface?

    in XboX Insiders
    I'm in the insider program why can't i try the new Xlcoud web interface?: As far as i'm concerned i'm already subscribed to it and it still says i'm not in it when i click on the try hew new interface button on the cloud gaming website. And i the preview features...

  4. XBOX PC app - Can't invite players in party to game. The option has disappeared.

    in XboX Insiders
    XBOX PC app - Can't invite players in party to game. The option has disappeared.: This may be the wrong place since this is mostly console, but does anyone else have the issue with the xbox app on the PC where you can't invite players to the game you are playing anymore? I...

  5. I can't play CallOfDuty Black Ops 2 SERIES S

    in XboX Insiders
    I can't play CallOfDuty Black Ops 2 SERIES S: Good day, I have an issue with my game not long ago I bought it digitally for the Series S, and when I start it I get that my session was disconnected from Xbox live, now in order to play I have...

  6. How do remove a game that i can't play anymore?

    in XboX Insiders
    How do remove a game that i can't play anymore?: I had EA play, i used it to play need for speed most wanted, then my EA play expired and i have only game pass, now when i try to uninstall it tells me to log in, so i log in. But then it says...

  7. I can't take screenshots with the share button on Xbox Series X / Beta Ring

    in XboX Insiders
    I can't take screenshots with the share button on Xbox Series X / Beta Ring: I can't take screenshots with the share button on Xbox Series X. I'm in beta ring. Is anyone else having the same problem? I´ve Victrix Pro and Turtle Beach Stealth Ultra controllers. Xbox button...

  8. Xbox party troubleshooting, can't find the answer

    in XboX Insiders
    Xbox party troubleshooting, can't find the answer: Hello I have this issue when I'm with my mates in an Xbox party, some times my icon on the group turns grey, and I stop hearing them, I still can see that they are talking on the right bottom, if...

  9. The game can't be logged The account number is normal

    in XboX Insiders
    The game can't be logged The account number is normal: I don’t know why, but the Forza Horizon 4 game I bought on Steam shows that my account has been suspended from Xbox Live when I try to log in. submitted by /u/yihua2233 [link] [comments]

  10. Can't find the latest delta osu file version 26100.5713.250901-2200

    in XboX Insiders
    Can't find the latest delta osu file version 26100.5713.250901-2200: i was replacing my hdd in my xbox one s digital edition but i can't install the osu update because it was running delta os and this file isn't delta UPDATE: An AI said that i need to wait until a...