Level 3 for FrankenRewards not triggering?

Griffin11287 · Oct 20, 2017

Hello,

I've completed levels 1 and 2 of Frankenrewards, and the corresponding credits are showing as pending. The problem, though, is that the achievements section is only showing as 4/5 completed, despite my having unlocked 6 or 7 achievements across 2 eligible
titles. Does it need to be 5 achievements on one title, or is there merely a slight lag?

Thanks.

:)

LakeView312 · Oct 20, 2017

October FrankenRewards missing Level 3 & 4 credit

I completed the first 3 levels of the October FrankenRewards mission. I got credit for Levels 1 & 2, but never got credit for getting 5 achievements (Level 3) in one of the purchased games from Level 1. So of course I also didn't
get the Level 4 credit for completing them all. Can you help, please?

Thanks,

craigmcshane2 · Oct 20, 2017

FrankenRewards Level 3 credits still missing

I posted 2 weeks ago about not being credited with completing FrankenRewards levels 3 & 4. Since then I have recieved the 5000 credits for level 4 (Bonus for completing all the missions), but I have still not got the 4000 credits for level 3 (Unlock 5 achievements).
I just want to know if they will be credited in time for the next deposit as I wish to use the account balance for the Black Friday sale. Thanks.

XBLRewards3 · Oct 23, 2017

Hi Griffin. Your offer should update with the last punch in a couple days. Sorry for the delay!

XBLRewards3

Hi Griffin. Your offer should update with the last punch in a couple days. Sorry for the delay!

XBLRewards8

Hello craigmcshane2,

Apologies for the inconvenience. It looks like there may have been a communication issue that resulted in only our adjustment for the bonus going through. We will adjust the achievement portion again, and it should appear shortly. Unfortunately, since we
are currently processing the deposit, it is highly likely that this will not make it in time to be a part of the upcoming deposit. We apologize for missing these Credits from a critical deposit date, before Black Friday. We will double the Credits from this
offer, which will appear as a separate, additional 4000 Credit labeled as a five star MyVIP event.

XBLRewards8

Hello LakeView312,

Apologies for the inconvenience. After investigating your account, we found an issue properly associating achievements from your purchases with this offer. We have adjusted these titles, and you should see completion of both events shortly.

XBLRewards8

Hello BrushyCarrion66,

Yes, we have a small wiggle room to allow for a missing cent. A purchase of $39.99 will complete the $40 requirement for FrankenRewards.

XBLRewards8

Hello Ctrathen27,

Apologies for the inconvenience. We have determined the issue with your title's achievements, and have adjusted your account for completion of the offer. You should see the achievement part of the offer complete shortly. Once our system detects this change,
you should see the full completion follow afterward.

Level 3 for FrankenRewards not triggering?