Letterbox issue

Discus and support Letterbox issue in XBoX Games and Apps to solve the problem; I just had an update on my xbox one, I do not have a hd tv so I stream to my laptop using the Xbox app. I have been using the app in this way for... Discussion in 'XBoX Games and Apps' started by JessicaEwers87, Jan 21, 2018.

  1. Letterbox issue


    I just had an update on my xbox one, I do not have a hd tv so I stream to my laptop using the Xbox app. I have been using the app in this way for nearly a year with no issues. Since the update today I am getting a letterbox screen with no apparent way to
    change it back. I have tried all resolution options on my laptop that is available and I have tried changing the resolution on the Xbox (there is only one option (640 x 480)). I also cannot find an option in settings on the app itself.

    :)
     
    JessicaEwers87, Jan 21, 2018
    #1
  2. Halo CEA on standard tv?

    confirmed that the game runs only in letterbox with black bars on standard definition TVs.

    This need to be fixed, as it's the only halo game that runs in letterbox.
     
    City Hunter Ren, Jan 21, 2018
    #2
  3. Eagl97
    Eagl97 Guest
    Full screen playback on DVD

    I wished there was a some sort of zoom or letterbox like on the 360.
     
    Eagl97, Jan 21, 2018
    #3
  4. Loraine Mon
    Loraine Mon Guest

    Letterbox issue

    Hi Jessica,

    Display issues when using the Xbox App on your PC may occur due to an outdated video card driver or if the Xbox App itself is outdated. To resolve your concern, we suggest that you update the graphics card drivers by following the steps below:

    1. Select the Start button, type Device Manager, and select it from the list of results.
    2. Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select
      Update Driver. For graphics cards, expand the Display adapters category, right-click your graphics card and select
      Update Driver.
    3. Select Search automatically for updated driver software.
    4. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

    If these steps don't work, try reinstalling the driver:

    1. Open the Device Manager.
    2. Right-click (or tap and hold) the name of the device.
    3. Select Uninstall.
    4. Restart your PC and Windows will attempt to reinstall the driver.

    You may also run the troubleshooter for Windows Apps on your computer by clicking the
    Run troubleshooter button on this
    link
    .

    Another solution is to update the Xbox App by uninstalling and reinstalling it. Here's how:

    1. Click Start, and then type Windows PowerShell in the search box.
    2. Right-click, and then select Run as administrator.
    3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage
    4. Hit Enter.
    5. Launch Windows Store and download the
      Xbox App
      .

    Keep us updated with the results after performing the suggested solutions above.
     
    Loraine Mon, Jan 22, 2018
    #4
  5. Loraine Mon Win User

    Letterbox issue

    Hi Jessica,

    Display issues when using the Xbox App on your PC may occur due to an outdated video card driver or if the Xbox App itself is outdated. To resolve your concern, we suggest that you update the graphics card drivers by following the steps below:

    1. Select the Start button, type Device Manager, and select it from the list of results.
    2. Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select
      Update Driver. For graphics cards, expand the Display adapters category, right-click your graphics card and select
      Update Driver.
    3. Select Search automatically for updated driver software.
    4. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

    If these steps don't work, try reinstalling the driver:

    1. Open the Device Manager.
    2. Right-click (or tap and hold) the name of the device.
    3. Select Uninstall.
    4. Restart your PC and Windows will attempt to reinstall the driver.

    You may also run the troubleshooter for Windows Apps on your computer by clicking the
    Run troubleshooter button on this
    link
    .

    Another solution is to update the Xbox App by uninstalling and reinstalling it. Here's how:

    1. Click Start, and then type Windows PowerShell in the search box.
    2. Right-click, and then select Run as administrator.
    3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage
    4. Hit Enter.
    5. Launch Windows Store and download the
      Xbox App
      .

    Keep us updated with the results after performing the suggested solutions above.
  6. City Hunter Ren Win User

    Halo CEA on standard tv?

    confirmed that the game runs only in letterbox with black bars on standard definition TVs.

    This need to be fixed, as it's the only halo game that runs in letterbox.
  7. Eagl97 Win User

    Full screen playback on DVD

    I wished there was a some sort of zoom or letterbox like on the 360.
  8. Daft Badger Win User

    WRC3 Achievement List.

    Eagerly waiting for my copy to plop through the letterbox so i can get stuck in.
  9. NonSportsGirl Win User

    Lemme get your opinion on something guys...

    What is this town that you speak of. Some guy in a red van pops my discs through the letterbox in the morning.
Thema:

Letterbox issue

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