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Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help in creating a profile online.

Can you check if the system will recognize your profile and just use a default gamertag by going to this link:

https://account.xbox.com/en-us/profile

Thanks!

Hi! My name is Ben a fellow member here in the community, not a Microsoft employee. Hope you are doing well!

It seems this is being a trend now, though up till now I am not seeing any Xbox live status from the Xbox page https://support.xbox.com/en-US/xbox-live-status yet but I am seeing fellow gamers posting in community forums as well and via reddit page https://www.reddit.com/r/xbox/comments/14weai1/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

For the meantime, I suggest you try giving it more time or you can try creating here on this page https://social.xbox.com/changegamertag in case you are still having problem on the page.

Try to go to https://account.microsoft.com page first. Once you are signed in go to https://account.xbox.com/profile page next to see if it will allow you to create one.

I hope this works somehow. But if not, I suggest to try contacting the Xbox support team here https://support.xbox.com/en-us/contact-us to see if there are others who reported it to Xbox directly as there are really no updates yet from the Xbox live service status page and we don't have means here to check if it is a wide issue now as we are just fellow members.

On the page, click on "Contact us" > Subscriptions & billing > I can't redeem a code > Type in "Support" then there you should see option to message or request a callback from the Xbox team. The option I provided here is diferent, this is just a way to easily find the option to reach the Xbox support.

Feel free to post back in the community if you have other questions and we will try with the best of our knowledge to help you.

Kind regards,

Ben

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello AbiQU, as this is a Nintendo Switch, the ideal thing would be to contact Nintendo support so that they can help you.

Nintendo Support

https://www.nintendo.pt/Assistencia/Bem-vindo-a...

Hello Madeline,

Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in response.

Sorry to hear you're having trouble with this. Can you please confirm if you are doing this on Xbox website through mobile or PC? If possible, please try to use a different connection like data/hotspot and a different browser, and see if the same issue will persist with the button not working correctly.

It could be a temporary issue as there are multiple tickets regarding this on the forum, if you are on PC please try to report this through the Feedback Hub. https://support.xbox.com/help/account-profile/m...

I will be awaiting your response.

Regards,

Belle

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Just as a heads up, we are currently receiving multiple reports regarding this particular account creation issue, however, no official announcements have been made by Microsoft .In the meantime we can just perform troubleshooting steps.

Have you tried creating an account here?

https://login.live.com/oauth20_authorize.srf?cl...