Left my family group, yet time restrictions still remain.

Thanks for sharing this information.

Since you have an adult account, would you please ask your parents to add you back to the family group, but this time as an Organizer instead of a Member?

The steps to do this (for web, family safety app and Xbox) can be seen here:

https://support.microsoft.com/en-us/account-bil...

Make sure you are invited as an organizer, not a member. This will make you have other policies on the group and any child filter/restriction should be gone.

If the issue persists, please let me know if you are having screen time limits on the Xbox or on the PC.

Hello, DaRealBingoxz. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Are you sure you were properly removed from the family group? If you go to https://family.microsoft.com, does it show you only your account with no other person?

Also, how exactly did you leave your family group? I ask because childs cannot leave their family groups. Only the parents are able to remove consent for the child account, then remove it from the family group.

Waiting for your kind reply.

My account is actually more than 18 years, thats why I can leave



It does show I'm alone, yet i have restrictions

I’m having the same issue where I can’t leave. I can’t change my Xbox settings or even access the page on search browsers because it says I’m in a family group yet I didn’t join one and no-one is added to mine. My age on my account is correctly 21, but it still forces the family group restrictions with no way to stop them. I can’t even look at my Xbox profile anymore!

Since you’ve confirmed that your birthdate is correct, you’re not part of any family group, and you've already had a former family organizer grant permission — but Family Safety still blocks the game — this sounds like a persistent background restriction tied to Windows settings or cached Family Safety data.

Here’s what I recommend next:

1. Fully remove any remaining Family Safety settings

Even after leaving a family group, some local restrictions can linger.

Try this:

Go to Settings > Accounts > Family & other users

Make sure your account is listed as an adult or a standalone user

If there's still a “Microsoft family” label, remove yourself or switch to a local account temporarily to test

2. Check the Family Safety app (if installed)

Open Microsoft Family Safety on your PC or phone

Make sure no restrictions are still applied under “Screen time” or “App limits”

If your old family settings still show up, remove yourself again

3. Clear Game Pass and Xbox app data

There could be cached restrictions still in the Xbox App:

Sign out of the Xbox app and Microsoft Store

Restart your PC

Sign back in using only the adult Microsoft account you want to use

4. Try launching the game from the Xbox App (not Start menu)

Sometimes launching directly from the Xbox App > Library bypasses Family Safety restrictions, especially for Game Pass titles

If none of this works and Family Safety still blocks the game, then yes — buying it through Steam may be the better move. Steam handles age restrictions differently and doesn’t apply Family Safety layers the way Microsoft does.

Let me know if you want help with clearing the app cache or checking if Steam’s version might share progress. Update me if this works or not for you.