Left completely hanging by Microsoft Xbox support

Discus and support Left completely hanging by Microsoft Xbox support in XBoX on Consoles to solve the problem; I tried to open a case online for a broken Xbox Series X controller and the website wasn't working/didn't let me. I chose all the correct options and... Discussion in 'XBoX on Consoles' started by DavidPoggi, Apr 2, 2022.

  1. DavidPoggi
    DavidPoggi Guest

    Left completely hanging by Microsoft Xbox support


    I tried to open a case online for a broken Xbox Series X controller and the website wasn't working/didn't let me. I chose all the correct options and when I go into my account online under repair orders there are 2 listed that both say "Something happened and we couldn't show your order details. Wait a bit, then refresh this page in your browser." So I wasn't able to make any progress on replacing a defective controller. So I called in a few weeks ago and a lady there tried to help me and said that Microsoft would be sending me a controller and that I didn't have to send the broken one back. I received an email from Microsoft stating that this would be the case. After not hearing anything from Microsoft for a few weeks I called them back. Another lady tried to help me and said that for some reason there was an issue between Microsoft and my bank. She could not explain to me why or what happened in any helpful way. She said I should call my back to ask them what is wrong. I told her that there is no problem with my bank account and also my credit card. Microsoft is successfully charging me for Xbox Game Pass Ultimate every month as well. I have also successfully purchased things on the Xbox. She sounded completely lost and confused and just said that my ticket was flagged by their "risk" team and was cancelled. So I received no call or email letting me know that they would no longer be sending me a controller. And my ticket was apparently closed without any notice to me, not even an email. The lady said she's opening a case with the "risk" team and that I should hear back from them "in the coming days." I have no idea what is going on over there. All I can say is that Microsoft has made a loyal long-term customer feel like a criminal for simply trying to get a broken piece of hardware replaced under warranty. I work in IT and have probably 15 Microsoft certifications and my choices in the office has accounted for millions of dollars in business going to Microsoft. I have to be honest in saying that I expect better treatment than this. Their support is horrible and their communication is horrible. I'm about ready to cancel my Xbox Gamepass Ultimate, sell my Xbox, and go purchase a Playstation 5 and their new cloud gaming service because I refuse to support a company that treats their customers like dirt.

    :)
     
    DavidPoggi, Apr 2, 2022
    #1
  2. NeilSmith1984 Win User

    Freedom Rewards still not reflecting time spent

    Hi Mr XBob. We're looking into this. Hang tight!
    Only 9 days left on this offer, many of us have completed it but have no recognition of it. What's happening?
  3. Sha Myers Win User

    Minecraft PS4 "Oops looks like this account is already connected"

    Microsoft is trash, I wasted money to play minecraft on my PS5 for nothing cant even play with my friends. And talk about terrible customer support, they left you hanging they didnt even help you fix the problem, Im also having that problem. Screw you Microsoft.
  4. theunit1982 Win User

    Freedom Rewards still not reflecting time spent

    Hi Mr XBob. We're looking into this. Hang tight!

    Only 9 days left on this offer, many of us have completed it but have no recognition of it. What's happening?
    Shocking service. I have completed all 3 games for 5+ hours now. All you get is hang tight, we are working in it..... Absolute joke. 9 days to keep saying that an no further forward

    I have just got a refund from Microsoft as I was trying to complete the 3 x £4 add on spends punch card, but I thought a sod that... Can't even reward me for the 1st punch card I have completed - so annoying!!!!
  5. AoX Chap Win User

    Xbox Ambassador stole my 12 month Gold code

    more awesome support out of xbox! Who is Microsoft hiring for these tech supports?

    People who will hang up on you or rob you blind!

    thanks microsoft!
  6. Larry Bruce Win User

    Minesweeper freezes up

    This sped up other things on my computer but not minesweeper. It is slow to react to my mouse clicks and hangs up for several seconds frequently after I click on a square no mater whether it is right or left click. It did however not freeze up completely and did let me complete a game.
Thema:

Left completely hanging by Microsoft Xbox support

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