Leaving

Hello pelly0210,

Opting-out will work under the same process that our deposits of currency currently work. In our program, pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end
of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. Therefore, since you chose to opt out in
the beginning of April, your Credits/Gems would be pending in the first half of the month, and are a part of the end of month deposit cycle.

Hello pelly0210,

Apologies for the inconvenience. Unfortunately, we were unable to perform a deposit of opted out members in the most recent deposit cycle. You should expect a deposit at the very latest by the time of the full transition to Microsoft Rewards at the end of
June. While we are aiming on attempting an earlier deposit than that date, at the current time, we have not received a specific estimate on when that deposit would occur.

PLATTYBOB I wouldn't be so sure that its not a Virgin ISP issue to be honest there are quite a few problems with that ISP when it comes to gaming.

Do you have any friends on ADSL from another provider, BE, o2 , BT, TalkTalk etc? Can you try your Xbox on their connection?

Is your account part of a family gold package? I have the option to remove accounts from my family center. That may be what it is. I think it also may require the "adult" member on the package to approve it.

Hello LAPTOP. My name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, where he suggests the following steps to leave a family group at Microsoft:

You can leave the family group in the following way:

1. Go to the following website and log in with your account:

https://account.microsoft.com/family/home

2. You will see your account as a member of the group in the family list, click on "You" or on the profile image of your account.

3. In the "General information" tab, navigate to the bottom of the page and you will see a section that says "Member settings" where you must click the "Leave family group" button.

Keep in mind that if you are not of legal age you cannot leave the family group on your own.

If you want to follow the steps with illustrations included, you can go to the "Information Source" link

Information Source (Credits): https://answers.microsoft.com/thread/04e0b0bc-a4ba-496e-9c6d-172d7050b383

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.