Le profil actuel ne pas pas jouer sur xbox live [ Translation - The current profile does not ...

Hi there nihondeska,

Thanks for reaching out! I'm sorry to hear about the error message.

• What device are you using to play on Xbox Live (Xbox 360, Xbox One)?

I recommend to start troubleshooting the console by performing a power cycle of the console. Please take a look at the following troubleshooting:

• How to restart or power cycle your Xbox One console
  • Disconnect and reconnect your console's power cable

Hope this helps. Let us know.

Hi there!

Are you still running into issues playing online?

If so, let's have you reach out to the phone or chat team for some assistance with your subscription.

They will have the proper tools to assist you!

Salut,

Veuillez vérifier http://account.microsoft.com/services pour voir si l'abonnement y est affiché.

Si l'abonnement apparaît, essayez les étapes suivantes

1 Supprimer le profil de la console (Assurez-vous de connaître les informations d'identification du compte pour le futur

2 Effectuez les étapes de redémarrage manuel mentionnées ci-dessus, assurez-vous d'attendre au moins 60 secondes avant de le rallumer: http://support.xbox.com/en-us/xbox-one/console/power-cycle -console

3 Téléchargez votre profil

Si ces étapes échouent, il est préférable de contacter le support Xbox (via le téléphone ou Microsoft Chat de support) l'adresse http://support.xbox.com/contact-us.

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[Translation - Hello

Please check
http://account.microsoft.com/services to see if the subscription is Displayed.

If the subscription appears, try the following steps

1 Delete the console profile (make sure you know the account credentials for the future

2 Perform the manual restart steps mentioned above, be sure to wait at least 60 seconds before turning it back on:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

3 Download your profile

If these steps fail, it is preferable to contact the Xbox support (via phone or Microsoft support Chat) at the address

Http://support.xbox.com/contact-us.]

Merci pour la réponse, j'ai du appeler le service support.

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[Translation - Thanks for the reply, I had to call the support Service.]

Je viens de contacter le service. Mon abonnement a disparu et a cesser de fonctionner il y 4 jours. Il me demande mon code d'activation que j'ai jeter il y a longtemps.... Ils ne veulent pas régler le problème. J'ai perdu mon abonnement !!!

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[Translation - I just contacted the Service. My subscription disappeared and stopped working 4 days ago. It asks me for my activation code that I throw away a long time ago.... They don't want to solve the Problem. I lost my subscription!!!]