Launcher and website says my account doesn't own minecraft

David Oros · Jan 21, 2023

I suddenly lost the ability to play minecraft, it says I can only play the demo version even though a few hours prior to this I was able to play without any issues, I've tried launching it from the official launcher on the microsoft store but it tells me that the app has been deleted when I refunded it but I have no knowledge of refunding the game and I can't see the refund in my transactions

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello David, as this forum is open to the public and unfortunately, as independent consultants, we do not have access to some data or your account, we cannot specify the real reason or accurately verify if your game was refunded.

To effectively clarify this issue, you need to contact Microsoft support directly via chat, as only they have the necessary tools to help you.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Lucas Lauer

The launcher may give you this issue. But please check on the Minecraft website if it shows there that you own Minecraft on this account.

noahmaire

Hey,

This is not about the website, this happens only when I start minecraft launcher;

I get the screen asking me to choose an account I already logged on or another account

When I select my microsoft account it displays the error I mentioned.

Also if that can help identify the problem, I installed the minecraft launcher from minecraft.net as the one from microsoft store doesn't work as well. (sais it can't update the launcher)

Phoenixblue022

When I click buy from the Minecraft launcher it takes me to this website https://www.minecraft.net/en-us/store/minecraft-java-edition?ref=Launcher I'm not logged in and it has the option to purchase Minecraft but after logging in to the that website with same Microsoft account that I had logged into the Minecraft launcher with the purchase option is replaced with Already own Minecraft? Download it again. and the launcher download button.

HarveyWhitehurst

I have this exact same issue. Even though I migrated my account, it seems to think I don't own Minecraft. I can play Minecraft on the old launcher (logged into my Microsoft account) as it seems to recognise that I own the game there. Its only the new launcher that is having the issue and the Mojang website.

If you still have the old launcher installed maybe give it a go as it still works for me.

Launcher and website says my account doesn't own minecraft