Latest system update killed my XBox One, can anything be done?

Alpha Slaybot · Jun 30, 2022

Last night I turned by Xbox One on for the first time in over a week. There was a new system update (OS 10.0.22000.4970) that needed installing so I started it off and left the room to do some jobs.
When I returned 20 minutes later the Xbox was off and completely unresponsive. The power brick has a solid orange light but the console wont even begin to start up.

After searching online for some fixes I tried completely unplugging everything, left it a while and tried to start up from a different power source, but nothing.
This morning I tried ringing support but I was told that the XBox One is now so old that it is out of warranty and can't even be fixed by Microsoft themselves, I would have to pay to have it checked over by a third party.
I was told there is a chance that the XBox was so old it couldn't cope with the system update. I am furious at this as there was absolutely nothing wrong with the console until I was forced into doing an update that I have now been told was likely incompatible with my console. I mean, is there not a way that the auto update can check if the console is suitable to be updated or not?

It seems Microsoft has basically broken my XBox remotely but wont even attempt to repair it and will do nothing about compensating. Has anyone any suggestions about what could be done?

:)

Alpha Slaybot

Thanks, Ill give this a try this evening and let you know how it goes.

Lucas Lauer

Please keep me posted. I'll be waiting for your reply.

Lucas Lauer

Hello, Alpha. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

In this case, since your console is not even turning on, I would suggest you to perform an offline update. Please refer to "Original Xbox One console only":

https://support.xbox.com/en-US/help/hardware-ne...

If the offline update works, to not download console updates automatically:

Press the Xbox button > Select Profile & system > Settings > System > Updates.

Under Updates, see if the "Keep my console up to date" option is selected. If it is, just unselect it.

But after some time, updates goes from "available" to "mandatory". You’ll be forced to update your console when it switches to mandatory. You will need to perform the update in order to connect to the Xbox network. If you don't update it, you will only be able to play offline.

Other users did not complain about this update on their Xbox One yet. Maybe the updated corrupted some system files but it will not do it one more time.

Keep me posted on how this goes.

brendenabbott

At least you can still get to the home screen it sounds like. My Xbox one on the latest update stopped working completely and gives me an error code whenever I try to update. And if I don't update I can't even get onto my system. To make this even better
this error showed up 3 days after my warranty expired. THANKS FOR KILLING MY XBOX MICROSOFT!!!!!

MaximumExtreme

Did you receive the latest system Update? You'll find that in the same place as controller update. If it's grayed out then you have it but if it's lit then you can download the latest system update. Also check in power and start up in the settings too see
if there is anything there.

Latest system update killed my XBox One, can anything be done?