Lack of payment options for Indian Customers

Discus and support Lack of payment options for Indian Customers in XBoX Games and Apps to solve the problem; Hi, I wanted to highlight the issue Indians are facing when making a purchase on the Microsoft store. In india, most debit cards are 2FA enabled which... Discussion in 'XBoX Games and Apps' started by MalayRaj, May 5, 2021.

  1. MalayRaj
    MalayRaj Guest

    Lack of payment options for Indian Customers


    Hi,

    I wanted to highlight the issue Indians are facing when making a purchase on the Microsoft store. In india, most debit cards are 2FA enabled which means they need to be verified via OTP before making any sort of transaction. So even if a card is enabled for international use, it won;t work since Microsoft Store does not deploy the OTP verification method. Moreover, MS Store does not offer us to make payments via other methods such as Google Pay, Paypal, PayTM etc in india which is serious lack of attention to Indian customers.

    In the end, one is not able to make purchases which is harming both MS and customers.

    -Malay Raj

    :)
     
    MalayRaj, May 5, 2021
    #1
  2. ngocphi Win User

    Lack of payment options for Indian Customers

    Well no as Google and other payment methods would take a cut

    PayPal is the only other that available it's not widely available for all xbox regions you are just going to have to wait
  3. Tomm_A Win User

    Why no UPI or any alternative payment options yet

    Hello Krishnendulaha,



    Greetings!



    Thank you for posting in Microsoft Community.

    Thank you for reaching out to us. We understand your concern regarding the payment options available for Indian customers. We apologize for any inconvenience this may have caused you.



    At this time, we do not have any information regarding the implementation of UPI or any alternative payment options for Indian customers. However, we appreciate your feedback and will forward it to the appropriate team for consideration.



    In the meantime, we suggest using a valid credit or debit card to make purchases on the Xbox Store. As of this time, these payment options are currently available in your region.



    Thank you for your understanding and support of Microsoft products.

    Sincerely,

  4. Sasukeneeds69 Win User

    whenever i am trying to buy anything on xbox they told me to verify your card through bank authorisation but it won't redirect me to bank verification page

    Yes I'm located in Indian my bank is "Paytm Payments Bank"
  5. WPAK Win User

    Help

  6. RiposaurusRex Win User

    I can't play on Xbox Live

    If you have a payment option in decline on your account then your account will be suspended for lack of payments. The reason you are getting that error when you put in the pre-paided code is because you can not add anymore time to the account until the missed
    payments are made on the account and the account has become unlocked.

    Here is the support article telling you how to update your payment options:
    support.xbox.com/.../change-xbox-live-payment-option

    You can try adding and changing your payment options on your account on your end but you may need to contact customer support if you are having issue doing so or it will not let you. Customer support number is 1-800-469-9269 for the U.S. and Canada, or,
    you can go to the bottom of any support page and click on contact us, or, go here:
    support.xbox.com/.../contact-us
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Lack of payment options for Indian Customers

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