Lack of any support from Microsoft/foul treatment of 10yr old by tech support

Discus and support Lack of any support from Microsoft/foul treatment of 10yr old by tech support in XBoX Games and Apps to solve the problem; Son purchase DLC and entered code on his new Xbox One. Nothing downloaded. Checked everywhere web site said to check. Tried to enter again, response... Discussion in 'XBoX Games and Apps' started by MeritedCarton05, Jan 2, 2015.

  1. Lack of any support from Microsoft/foul treatment of 10yr old by tech support


    Son purchase DLC and entered code on his new Xbox One. Nothing downloaded. Checked everywhere web site said to check. Tried to enter again, response was code already used. Called Microsoft support, did verification code email, etc. Support told him
    he must have downloaded to another account (has no other account) and so too bad had to buy a new one.

    What kind of crap is that??!!!

    Is Microsoft usually such a bunch of *** heads? Any suggestions before contacting an attorney?

    :)
     
    MeritedCarton05, Jan 2, 2015
    #1
  2. Lack of Support from Microsoft Corp

    Thank God he's gone to PS4 - less crowd and def. less lags on the servers now.. YEA!!!

    But seriously though, we know not all things will work, be workable, or will be compatible but he kinda almost has a point - MS is a big company and needs to sort things out ASAP - We need full/unlimited access.
     
    JelliedDesert50, Jan 2, 2015
    #2
  3. Lack of Support from Microsoft Corp

    So you're not happy because the 360 doesn't have NFL Sunday Ticket? Sometimes devices can't support something like that. I don't see what the big deal is. If it doesn't work on one device, move to the next. It's life, nothing is perfect.
     
    Dr Black Bones, Jan 2, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Lack of any support from Microsoft/foul treatment of 10yr old by tech support

    How many gamertags are listed on the console?

    What exactly was the code for? (please do not list the code)

    Try logging in to commerce.microsoft.com with all gamertags that are listed on the console to ensure that the code was not accidentally added to a different one (if other tags exist on the console).
     
    onyxishere, Jan 3, 2015
    #4
  5. onyxishere Win User

    Lack of any support from Microsoft/foul treatment of 10yr old by tech support

    How many gamertags are listed on the console?

    What exactly was the code for? (please do not list the code)

    Try logging in to commerce.microsoft.com with all gamertags that are listed on the console to ensure that the code was not accidentally added to a different one (if other tags exist on the console).
  6. [EX] Win User

    Microsoft lack of support

    1. Funny that this comes from an Xbox Ambassador

    2. If you really want to be disrespected, contact the Sony Playstation "Support" 😂 !
  7. JelliedDesert50 Win User

    Lack of Support from Microsoft Corp

    Thank God he's gone to PS4 - less crowd and def. less lags on the servers now.. YEA!!!

    But seriously though, we know not all things will work, be workable, or will be compatible but he kinda almost has a point - MS is a big company and needs to sort things out ASAP - We need full/unlimited access.
  8. Dr Black Bones Win User

    Lack of Support from Microsoft Corp

    So you're not happy because the 360 doesn't have NFL Sunday Ticket? Sometimes devices can't support something like that. I don't see what the big deal is. If it doesn't work on one device, move to the next. It's life, nothing is perfect.
  9. NonSportsGirl Win User

    Lack of Support from Microsoft Corp

    Telephone number you say.

    Here's a few.

    Australia

    Hours of operation:

    7.00am to 9.00pm - Monday to Friday

    9.00am to 5.00pm - Saturday and Sunday

    Xbox or Games for Windows Support

    (02) 8031-8186 (if you are in Sydney) or 1 (800) 555 741

    Belgium

    Hours of operation:

    Monday-Friday: 09:00-22:00

    Saturday: 09:00-20:00

    Sunday: 09:00-17:00

    Phone Numbers

    +32 27106180 or 0800 7 9790

    Hearing impaired (TTY) 0800 9791 7

    Luxembourg customers only

    3420808165 or 8002 1013

    Brazil

    Hours of operation:

    Not listed

    Phone Numbers

    Phone: 0800 891 9835

    Canada

    Hours of operation:

    9:00 A.M. to 1:00 A.M. Eastern Time

    6:00 A.M. to 10:00 P.M. Pacific Time

    Xbox Support Phone Numbers

    Toll free: (800) 4MY-XBOX or (800) 469-9269

    Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

    Games for Windows Support Phone Numbers

    Toll free: (877) 274-4349

    Czech Republic

    Hours of operation:

    Monday - Friday: 8:00 a.m. to 4:00 p.m.

    Saturday: Closed

    Sunday: Closed

    Phone Numbers

    239 000 459 for calls from mobile phones

    800 142 365 for free calls from fixed lines

    Chile

    Hours of operation:

    Not listed

    Xbox Phone Numbers:

    Direct Dial: 1230 020 6001

    PC Games

    1230 020 6001

    Columbia

    Hours of operation:

    Not listed

    Phone Numbers

    Direct Dial: 01 800 912 1830

    Denmark

    Hours of operation:

    Monday-Friday: 8:00 to 4 p.m.

    Saturday: Closed

    Sunday: Closed

    Phone Numbers

    +45 38487393

    or 80 88 40 97

    Hearing impaired (textphone): 8088 4098

    *Note that if you call us from a cell phone, your ISP charge extra fee. Contact your ISP for more information.

    Germany

    Hours of operation:

    08:00 - 21:00 clock Monday to Friday

    08:00 - 19:00 clock (Saturday) / 09:00 - 17:00 clock (Sunday)

    Phone Numbers

    Toll Free: 0800 181 2968

    Direct dial: 49 695 007 0422

    Hard of hearing (text phone - TTY): 0800 1 81 29 75

    English (Hong Kong S.A.R)

    Hours of operation:

    Monday to Friday 10:00 am to 7:00 pm



    Xbox Support phone support:

    30,714,868

    Spain

    Hours of operation:

    Monday to Friday: 08:00-21:00

    Saturday: 08:00-19:00

    Sunday: 09:00-17:00

    Phone Number

    900 94 8952 *

    900 94 89 53 * Hearing impairment (TDY device):

    * Please note that access to free telephone number may not be possible in some mobile phone networks. If you call from a mobile phone, you may apply your service provider charges. Contact your service provider for more information.



    Greece

    Hours of operation:

    Support is available with pictures.

    Monday-Friday: 09:00-17:00

    Saturday: closed

    Sunday: Closed

    Phone Numbers

    00800 44 12 8732

    For the hearing impaired (TTY device) : 00,800 on the 12th 44 8733

    Keep in mind that if you call us by phone, may incur additional charges from your service provider for mobile phone service provider. Contact your mobile provider for more information.



    France

    Hours of operation:

    Monday-Friday: 08:00-21:00

    Saturday: 08:00-19:00

    Sunday: 09:00-17:00

    Phone Numbers

    +33 155 698061

    Hearing impaired (TTY) 0800 915 410

    Hong Kong S.A.R.

    Hours of operation:

    Monday to Friday 10:00 am to 7:00 pm

    Phone Numbers

    30,714,868



    India

    Hours of operation:

    Monday to Friday 9.00am - 6.00pm

    Phone Numbers

    Toll free: 000-800-440-1179

    Toll free: 1 800-11 11 00 (press 7 for Xbox Support or Games for Windows Support)

    Toll number: 080 40103000 (press 7 for Xbox Support or Games for Windows Support)

    Toll free: 1 800-102 1100 (press 7 for Xbox Support or Games for Windows Support)

    Ireland

    Hours of operation:

    Monday-Friday: 08:00-21:00

    Saturday: 08:00-19:00

    Sunday: 09:00-17:00

    Phone Numbers

    (01) 2420758 or 1 800 509 186

    Hearing Impaired (TTY device): 1800 509197

    Italy

    Hours of operation:

    Monday - Friday: 8:00 to 9:00 p.m.

    Saturday: 08.00-19.00

    Sunday: 09.00-17.00

    Phone Numbers

    +39 0269633724

    or 800 787614

    Hearing Impaired (TTY device): 800 787 615

    .

    Japan

    Hours of operation:

    10 am to 6 pm from Monday to Saturday (excluding holidays).

    Phone Numbers

    Toll Free: 0120-220-340 (from mobile phone 03-5767-4551)

    Korea

    Hours of operation:

    Customer Support Hours of Operation: Monday - Friday (09:00 - 18:00), Sat (09:00 to 12:00), public holidays, except Sundays

    Phone Numbers

    791 080 0880 (toll free) / 02-3483-7138 (General Telephone)

    Hungary

    Hours of operation:

    Monday to Friday from 8:00 to 16:00

    Saturday: closed

    Sunday: Closed

    Phone Numbers

    06 80 018590

    1 777 4933

    Please note that mobile phone calls made for the telephone service provider may charge an additional fee. For more information, contact your service provider.

    Mexico

    Hours of operation:

    Not listed

    Phone Numbers

    Direct Dial: 001 866 745 8312

    Netherlands

    Hours of operation:

    Monday - Friday: 08:00-21:00

    Saturday: 08:00-19:00

    Sunday: 09:00-17:00

    Phone Numbers

    +31 202036606

    Impaired (textphone): 0800 023 3895

    New Zealand

    Hours of operation:

    9.00am to 9.00pm - Monday to Friday

    9.00am to 5.00pm - Saturday and Sunday

    Xbox or Games for Windows Support

    Direct dial: 0508 555 592

    .Norway

    Hours of operation:

    Monday-Friday: 8:00 a.m. to 4:00 p.m.

    Saturday: Closed

    Sunday: Closed

    Phone Numbers

    Direct dial: +47 23 16 25 54

    Free: 800 14174

    TTY (text telephone): 800 14175

    Note that if you call us from a mobile phone, additional charges incurred by the service provider. Contact your service provider for more information.

    Poland

    Hours of operation:

    From Monday to Friday: 08:00-16:00

    Saturday: Closed

    Sunday: Closed

    Phone Numbers

    00800 441 17 96

    Portugal

    Hours of operation:

    Monday to Friday: 09:00-17:00

    Phone Numbers

    +351 214154303

    or 800 844 059

    Listening Difficulties (TTY): 800 8 44 060

    Russia

    Hours of operation:

    Monday through Friday, 09:00 - 17:00 (Moscow time)

    Saturday: closed

    Sunday: closed

    Phone Numbers

    +7 (499) 922 87 07

    Switzerland

    Hours of operation:

    08:00 - 21:00 clock Monday to Friday

    08:00 - 19:00 clock (Saturday) / 09:00 - 17:00 clock (Sunday)

    Phone Numbers

    Toll Free: 0800 83 6667

    Direct line: +41 44 654 5357

    Singapore

    Hours of operation:

    Monday to Friday 9.00am - 6.00pm

    Xbox or Games for Windows Support Phone Number

    6622-1626

    Slovakia

    Hours of operation:

    Monday - Friday: 8:00 to 16:00

    Saturday: closed

    Sunday: Closed

    Phone Numbers

    0800 004 557

    South Africa

    Hours of operation:

    Monday-Friday: 10:00-18:00

    Saturday: Closed

    Sunday: Closed

    Phone Numbers

    0800 991 550

    Finland

    Hours of operation:

    09:00-17:00 on weekdays

    Sunday: Closed

    Sunday: Closed

    Phone Numbers

    358 969379415 or 0800 1 19 424

    Hearing impaired (TTY device): 0800 119 425.

    Sweden

    Hours of operation:

    Monday-Friday: 8:00 a.m. to 9:00 p.m.

    Saturday: 08:00 to 19:00

    Sunday: 09:00-17:00

    Phone Numbers

    +46 8 58 53 65 24

    Hearing Impaired (TTY device): 020 79 11:34 a.m.

    Taiwan

    Hours of operation:

    9:00 - 18:00 (Monday to Friday)

    Phone number

    00801444231

    United Arab Emirates

    Hours of operation:

    Saturday - Wednesday 10:00-18:00 Thursday - Friday closed. Saudi Arabia

    Sunday - Thursday 11:00-19:00, Fri-Sat Closed. United Arab Emirates

    Phone numbers

    United Arab Emirates: 800 0 441 1942

    Saudi Arabia: 800 8 443 784

    United Kingdom

    Hours of operation:

    Monday-Friday: 08:00-21:00

    Saturday: 08:00-19:00

    Sunday: 09:00-17:00

    Phone Numbers

    020 7365 9792 or 0800 587 1102

    Hearing Impaired (TTY device): 0800 5871103

    United States

    Hours of operation:

    9 am to 1 am Eastern Time

    6 am to 10 pm Pacific Time

    Xbox Support

    Toll free: (800) 4MY-XBOX or (800) 469-9269

    Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

    Games for Windows Support

    Toll free: (877)-274-4349
Thema:

Lack of any support from Microsoft/foul treatment of 10yr old by tech support

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