La facturation dun jeux precommander (Translation: Billing a Preorder Games )

steventremblay · Sep 22, 2018

Jaimerais vous me rappeler a se numero MOD Removed- Personal Information) je ne suis pas capable de vous contacter

(MOD-Translation)

Id like you remind me a se numero: MOD Removed- Personal Information) I am not able to contact you

:)

IleSupermatt · Sep 22, 2018

No Alan Wake or Windows 10 version of QB codes received after pre-order

Bonjour,

je n´ai toujours reçu aucun des bonus de precommande pour mon achat de Quantum Break (Date d'achat : 4 Avril). Les jeux est bien installer mais toujours pas de message sur la console pour mon code Quantum Break W10, Ni pour Alan Wake et ces DLC. Que puis
je faire ?

Merci d'avance.

[Translation: Hello,

I still have not received any precommande bonuses for my purchase Quantum Break (Purchase Date: April 4).
The game is set but still no message on the console for my Quantum Break code W10, Ni for
Alan Wake and the DLC. What can I do ?

Thank you in advance.]

CerealSlinky896 · Sep 22, 2018

je n'ai toujours pas reçu mes 15000 credit pour les 3 precommande

Bonjour , j'ai precommander 3 jeux pour avoir 15 000 credit et je n'ai toujours pas après une semaine mes credits

XBF George L · Sep 22, 2018

Hey steventremblay!

Thanks for reaching out please visit us at
Contact Xbox Support and follow the steps to set up a call back.

Thanks again

XBF George L

Hey steventremblay!

Thanks for reaching out please visit us at
Contact Xbox Support and follow the steps to set up a call back.

Thanks again

XBF Brad A

Hello Kevin

Sorry to hear for the issue with the charges. You can view your
order history and see what the charges are for you will also need this for the

refund request form.

To
cancel the subscription you can go to the profile subscriptions.

If you are still having issues trying to cancel the subscription you can request a call back from a support agent.
When you go to
Contact Us to get it to request a callback follow these steps:

Step 1 ----select Xbox One
Step 2 ----select no thanks, then select category system update
Step 3-----gives some troubleshooting or help tips
Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

kevincoantiec

La console s'éteint chaque fois que j'insère un disque ou que j'appuie sur la touche pour éjecter le disque, peu importe le jeux. Mais pour les jeux enregistrés ça fonctionne très bien.

Translation: [ The console goes out every time I insert a disc or press the key to eject the disc, regardless of the game. But for registered games it works very well. ]

aminejr

le jeu que je demande pour le remboursement est pas disponible dans la liste des jeux merci

[Translation-the game I ask for refund is not available in the list of games thank you ]

XBF Brad A

Hello Sarah,

Thanks for reaching out to the forums. We understand you are having issues with a refund. Unfortunately, the only way to get a refund is through the form. Click here to learn
How
to complete the refund request form. You can reach out to support to see if they are able to enable the game since you still have one payment taken.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

La facturation dun jeux precommander (Translation: Billing a Preorder Games )