kmode_exception_not_handled appear when i start games on xbox games

Hi Adrian5818,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you need help with launching or starting a game on Xbox app on your computer. We truly understand how frustrating this can be, especially you're using a new computer.

I would like to confirm if this is one happening on Xbox games or is it also happening to any Microsoft app? Also you may try to test it with other games that you can download outside from Microsoft or Xbox.

For now you may visit this support article that might help you with your concern. Learn more: Troubleshoot issues with the Xbox app for Windows | Xbox Support

Thank you,

Microsoft Community Moderator

Hello Adrian5818,

We are happy to hear that the problem you had with kmode_exception_not_handled appear when i start games on xbox games has been resolved. We’re glad we were able to help you!

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Hi Adrian5818,

Thank you so much for the update.

You may try to run the Xbox app or the games as an administrator.

If this doesn't work run it in compatibility mode: To do this, follow the steps
- Right click the Xbox app or games
- Go to properties
- Click Run compatibility in compatibility mode
- Click the drop down arrow and select 1 option there
- Apply and Ok

I hope this help you to resolve the issue. We look forward for your response.

Thank you,

Microsoft Community Moderator

it seems like every game outside xbox i tried works fine even apps on microsoft store are working. The problem only appears in games on xbox app and i tested couple more games on this patform (Mount an blade, payday3, hollowknight, slay the spire). Sadly (Troubleshoot issues with the Xbox app for Windows | Xbox Support) didnt work for me.

The problem was so trivial that I'm even ashamed to reply. The problem was that the games were not launched as an administrator, even the Xbox games app had these permissions. so everything now works without any problem. Thank you for your help and time, best regards