Kinect turns on and off all the time.... Please help!

LMJMartin · Dec 27, 2015

Hello,

I am having problems with my Kinect which I can't seem to find an answer for anywhere.

If I have my Kinect on, it will work fine for about a minute and then randomly turn itself off for about 10 seconds then come back on. This happens constantly and now makes it unusable.

I reported this to xbox at the beginning of the year and they ran me through loads of stuff which I had already done and it didn't fix the problem. They just said to leave it off for a while and try again. As I am in the armed forces I went away for a long
period and have just got back and it is still not working. Unfortunately it is also now out of warranty.

I would appreciate any help as all of my childrens games rely on the Kinect to play (fortunately mine don't!)

Thanks in advance

:)

Hey Papi · Dec 27, 2015

Kinect turns off and on all the time, Xbox one.

I would try disconnecting and reconnecting the kinect device as well as hard reset of you Xbox one. To hard reset press and hold down the power button for 10 seconds then power your system back on again. After that try out the steps provided here

support.xbox.com/.../troubleshoot-kinect-errors to reconfigure your kinect unit. If that does not resolve your issue contact Xbox Support and let them know the issue you are having with the kinect and you will probably start a repair request for the unit.

Xbox Support link
support.xbox.com/.../contact-us

xUG TAPPER 87x · Dec 27, 2015

Kinect turns off and on all the time, Xbox one.

Hey!

My kinect turns off and on all the time, sometimes it works a few minutes and then it turns itself off.

I have rarely been using my kinect for more than the voice commands. It has been standing on the same place since the purchase.

What should I do and how can I get it to work? Did it break just from using it for voice commands? really? I got a dance game that I have not even been able to play because of this.

I'm confused and I need help.

Yours sincerely, Johan Tapper

jirikvitek · Jan 3, 2016

I have the same problem and the plan did not work on xbox.com

PICK 34 · Jan 3, 2016

I had the same problem. After a hard reset it would work for awhile and then turn on and off randomly. I was told it was shot and to send it in.

TheMapleKid · Oct 31, 2018

Mine hasn't worked properly since an update about 7 months ago. I have to unplug it and then plug it in again every time I turn my Xbox on.

PICK 34

I had the same problem. After a hard reset it would work for awhile and then turn on and off randomly. I was told it was shot and to send it in.

TheMapleKid

Mine hasn't worked properly since an update about 7 months ago. I have to unplug it and then plug it in again every time I turn my Xbox on.

jirikvitek

I have the same problem and the plan did not work on xbox.com

Hey Papi

I would try disconnecting and reconnecting the kinect device as well as hard reset of you Xbox one. To hard reset press and hold down the power button for 10 seconds then power your system back on again. After that try out the steps provided here

support.xbox.com/.../troubleshoot-kinect-errors to reconfigure your kinect unit. If that does not resolve your issue contact Xbox Support and let them know the issue you are having with the kinect and you will probably start a repair request for the unit.

Xbox Support link
support.xbox.com/.../contact-us

LJrdn

I had the same problem: The Kinect on my XBox One would turn off randomly, sometimes multiple times a day. Sometimes the Kinect would stay off. Sometimes it would turn on a minute or two later. If it stayed off, unplugging the Kinect from the XB and then
plugging it back in always turned the Kinect back on and it would stay on for a little while. But this is (obviously) not a fix as unplugging the Kinect and plugging it back in again a few times a day is not a fix.

Then we had a power black-out. I had the XBox One and TV plugged into a UPS to give me time to shut down the XBox instead of letting it crash. The UPS did its job and the XBox stayed on long enough for me to shut it down, but I noticed the Kinect turned
off as soon as the power went out even though it was on the UPS through the XBox. It then occurred to me that the problem of the Kinect turning on and off might just be a power issue.

My XBox One was plugged into an APC Back-UPS 1500 (which is pretty beefy). So, once the power came back on, I plugged the XBox One power supply directly into a beefy power strip. The problems with the Kinect turning off continued. So I went a step further
and plugged the XBox One directly into the wall outlet.

With the XBox One plugged directly into the wall outlet, the Kinect stopped turning off randomly. A month went by and I think I saw the lights on the Kinect cycle just once in that time frame. Even then, that happened on a windy day and there may have been
power issues.

In doing some reading, I think the problem might be due to the way the UPS conditions power, and not just when the power goes out. The APC Back-UPS line uses sine wave approximation, whereas the power coming from the utility is a pure sine wave (when there
aren't any issues). So, I purchased an APC Smart-UPS which provides output in pure sine wave to see if that might solve the problem. Yes, the APC Smart-UPS line is more expensive than the APC Back-UPS line, but if it fixes the problem then it might be worth
it.

I've now had the pure sine wave UPS a couple days and so far, so good: no more problems with the Kinect turning off randomly. We'll see what happens over the next month.

Kinect turns on and off all the time.... Please help!